Maximize service management efficiencies and ROI while minimizing TCO. Standardize processes: incident and service request management, asset, problem and change management.Utilize industry best practices and deliver real-world insight into practical and effective solutions for improving business IT.EasyVista Certified Professional Services Expert for the IT Service Desk. Service Operation (Incident and Service Request Management), Asset Management, Software Management, CMDB, Change Management, Release Management, Problem Management, Event Management. Workflow and process design and improvement.BMC Certified Professional Services Expert for the IT Service Desk. Implementations and customizations including ITIL incident management, problem management, change management, asset & configuration management (CMDB) and advanced customizations for work flow, automation, control and reporting. Data migrations and asset management improving IT efficiencies. Certified for BMC Service Desk Express (Magic).Specialties: Easyvista Service Apps, EasyVista Service Manager, BMC Service Desk Express (Magic), BMC ServiceDesk on Force.com, Force.com Development, SalesForce Development, PHP Application Development, CSS, HTML, JavaScript, Incident Management, Change Management, ITIL Configuration Management, Microsoft SQL, Oracle PL/SQL