Jacky Chen Email & Phone Number

San Leandro, Ca, Us

San Francisco Bay Area

Responsible for North American strategic & tactical marketing activities. Primarily responsible for planning and executing all aspects of email marketing campaigns via Pardot and SFDC. Proficient at landing page design (CSS/HTML) and graphic design (via Adobe Creative Cloud Apps). Manages events/tradeshow planning for global conferences, local seminars, and satellite events.Additional marketing operations/communications responsibilities: eg. manage collateral inventory/fulfillment, coordinate new hire training, host webinars, etc.

Mountain View, Ca

Managing business relationships with an international distribution network (Latin America, APAC, Oceana Territories).

Mountain View, Ca

* Account management for Western Region of North America* Met and exceeded budgetary metrics* Coordinated with field representatives to accomplish mutual sales objectives* Built and maintained customer relationships from a variety of account types* Drove sales through the entire sale's cycle; from prospecting to closing* Responsible for account discovery for the Western Region of North America* Continually developed and maintained technical knowledge of product portfolio and market trends* Maintained and improved CRM database

Responsible for order acceptance and customer account support.• Prepared domestic and international orders for shipping department• Assisted Sales Managers in analyzing quarterly and end-of-year sales, making recommendations for pricing increases or discounts.• Supported Sales & Marketing team with internal forecasts.• Composed marketing messages to individuals and groups by phone, fax and email.• Assisted in identifying areas of improvement in order processing and documentation, including web-based marketing assets.• Updated customer activity history (CRM) and maintains the customer database.• Provided basic-to-intermediate technical service. • Identified customer requirements and potential avenues for new products.• Interfaced with International Distributors.Order Fulfillment• Prepared and ensured product shipments were delivered on time.• Routinely fulfilled and packaged orders for shipments based on required procedures, including dispensing, selecting inventory according to the order and packaging according to product specifications (temperature and geographical requirements).

Tutored students on the writing portions of their respective course curriculum. Subjects ranged from undergraduate level scientific papers, film/literary analysis, social studies essays,

* Tutored students from grades K-12 in Math, Reading, Writing, and Science using a computer based curriculum.

Bs

Professional Certification