Jacky Lee Email & Phone Number

Singapore

Singapore

Malaysia

-pre opening team-prepare scheduling for concierge & guest services-opera cloud PMS-handle and solve complains efficiently

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

-Meet and greet VIP.-inspect VIP rooms.-follow up on skipper rooms & credit limits.-Coordinate with rooms department on pending issue to rectify. -Ensure front office operation run smoothly. Assured guests to check in efficiently. -champion of loyalty program ipreferred.

Crockfords HotelForbes Travel Guide 5 Star

Assisted guest to check in & check out with Forbes Travel Guide 5 Star service. Ensure skipper rooms to check accordingly. Ensure credit limits to check daily. Work closely with housekeeping to ensure rooms turnover. Supervise the front office team and ensure proper training is given to them. Handling guest enquiries , transportation. Guest complains to handle efficiently to assured customer satisfaction.

Pahang

Inspect guest room & vip rooms in a 5 star hotel standard with a Forbes Travel Guide standard. Ensure room cleanliness in tip top condition and make sure guests are comfortable in their rooms. Assured that room defects follow up closely with engineering department. Ensure task given to housekeeping attendants and assisted them when they needed. Ensure amenities stocks always sufficient.

Pahang, Malaysia

Achieve First Forbes 5 Star in Malaysia Crockfords Hotel

Penang, Malaysia

Interns from 2015 to 2016

Diploma, Hospitality Administration/Management, Diploma

Certificate In Hotel Operation, Hospitality Administration/Management

Serve and prepared scrumptious food for INTIans