Jacky Lu Email & Phone Number

• Review documentation and perform tasks supporting multiple teams within the organization, including operations, data, and content
• Conduct quality checks for flyers, enhancing user and client experience for 50+ merchants
• Assist subsidiary company, Reebee, with QA checks and content uploads
• Train new team members by providing documentation and conducting training meetings
• Scrum Master role for FLEX Sortd board, managing 100+ weekly tasksthrough internal and external channels, expertly delegating among an8+ member team to enhance efficiency and accountability.

• Proactively make 200+ calls monthly to contractors, fostering sales and building relationships
• Educate and assist all other departments with the contractor promotional program (VIPPro) and assist with all troubleshooting
• Trained managers and associates at 5 LOWE's stores that were converting to RONA's point of sale system (WinDSS), merchandise management system (MMS), and invoicing/ordering system (SODA).

• Collaborated closely with contractors, providing estimations, custom orders, and deliveries
• Responsible for all contractor online orders during the COVID-19 curbside pickup procedure

• Greet customers and ensure they are aware of promotions and reward programs
• Assist customers with online orders, deliveries, merchandise pickups, and returns
• Facilitated transactions using the POS systems

Honours Bachelor Of Arts - Criminology

Ontario Secondary School Diploma