Jacky Lu Email & Phone Number

Toronto, On, Ca

• Review documentation and perform tasks supporting multiple teams within the organization, including operations, data, and content• Conduct quality checks for flyers, enhancing user and client experience for 50+ merchants• Assist subsidiary company, Reebee, with QA checks and content uploads• Train new team members by providing documentation and conducting training meetings• Scrum Master role for FLEX Sortd board, managing 100+ weekly tasksthrough internal and external channels, expertly delegating among an8+ member team to enhance efficiency and accountability.

• Proactively make 200+ calls monthly to contractors, fostering sales and building relationships• Educate and assist all other departments with the contractor promotional program (VIPPro) and assist with all troubleshooting• Trained managers and associates at 5 LOWE's stores that were converting to RONA's point of sale system (WinDSS), merchandise management system (MMS), and invoicing/ordering system (SODA).

• Collaborated closely with contractors, providing estimations, custom orders, and deliveries• Responsible for all contractor online orders during the COVID-19 curbside pickup procedure

• Greet customers and ensure they are aware of promotions and reward programs• Assist customers with online orders, deliveries, merchandise pickups, and returns• Facilitated transactions using the POS systems

Honours Bachelor Of Arts - Criminology

Ontario Secondary School Diploma