Jaclyn Matthews Email & Phone Number

Salt Lake City, Ut, Us

Tysons Corner, Va, Us

- Plan, execute, monitor, track and report technology projects using Agile development processes & techniques. - Works closely with Product Management to ensure timely delivery of high-quality products. - Champions and promotes adherence to Agile software development best practices and acts as an Agile coach to the project team. - Facilitation of development team meetings by scheduling and coordinating them as well as encouraging constructive communication and guidance of topics throughout the meeting. - Manages risks and dependencies as well as identify and escalate impediments. - Reviews and understands metrics and other key performance indicators (KPI) in order to drive continuous improvement for the sprint teams. - Effectively communicates project status, including risks and dependencies to Executive Management. - Interviewing, training, and mentoring of new project managers and scrum masters - Manages quarterly and yearly planning and execution of high-level company initiatives

Tysons Corner, Va, Us

- Promotes adherence to Agile software development best practices and acts as an Agile coach to the project team.- Facilitation of development team meetings by scheduling and coordinating them as well as encouraging constructive communication and guidance of topics throughout the meeting.- Manages risks and dependencies as well as identify and remove impediments.- Reviews and understands metrics and other key performance indicators (KPI) in order to drive continuous improvement for the sprint teams.- Coordinates elements of the release plan with other technology staff outside of the project and encourage architect and team collaboration.- Establishes performance of the sprint teams through continuous improvement, building leadership skills and inspiring leadership in others.- Guides scrum teams to implement Lean processes in order to increase quality output.- Effectively communicates project status, including risks and dependencies to Executive Management.

Tysons Corner, Va, Us

- Engage multi-disciplinary teams in driving success through all stages of the client delivery including sales management, project scoping, requirement gathering, execution, financial management and reporting.- Manage and develop a client services team of Business Analysts and Program Managers in all aspects of service delivery.- Work closely with sales and implementation teams to oversee scoping of new business, resource allocation, and successful delivery of services and software.- Oversee and ensure the successful training new employees and manage career development for the services team.- Manage service delivery on enterprise accounts valuing over 5 million in yearly revenue.- Establish meetings, departmental initiatives, and process improvements for larger client service department.- Relay product enhancements, report risks, and address blockers to fulfillment with key stakeholders.- Inform stakeholders and senior management and C-suite on project portfolio status routinely.- Establish and foster strong client relationships to ensure timely delivery of information, manage expectations, and be a point of escalation for problem resolution.

Tysons Corner, Va, Us

- Created and maintained successful relationships with previously at-risk clients, securing projects valuing over $1.120 million by working closely with client contacts and establishing trust in the project teams and product delivery.- Act as main point of contact in all planning and onsite aspects of multiple client events ranging from 400-12,000 attendees for clients such as Autodesk, Dell, and Aruba HPE, as well as assisting on the management on Workday, RSA, and Marketo.- Managed teams Business Analysts and Tech Specialists from the US and India through the life cycle of multiple overlapping projects, including coaching on communication skills, directing task prioritization, building time management skills, and collaborating strategically with various personalities to ensure the success of projects and onsite events.- Successfully built and managed project timelines, budgets, schedules for deliverables, and project tracking methods to effectively monitor the status of multiple projects ranging in complexity and size.- Effectively implemented client requirements and built a strong reputation as a consultative and collaborative partner through managing expectations and acting as an advocate for clients in delivering successful events, receiving nothing but positive feedback from all associated client contacts in regard to the quality of service received.

Provo, Ut, Us

As the Assistant Director of Operations, my responsibilities are widely varied and range from granular involvement with individual customer accounts and team members to more broad company-wide processes and goals. Responsibilities include:- All interviewing and hiring of new employees - Developing and implementing various training programs, including writing and maintaining training material for multiple departments- Daily, weekly, and monthly goal tracking for individuals, teams, and regions- Process development and improvement- Project management- Tracking and facilitating team and individual development and continuous training- Detailed reporting and cycle time tracking - Overseeing development and success of Utah, Colorado, Nevada, and New Jersey markets- Training and development of Area Managers over different markets- Establishing proactive approaches to ensure goal achievement - Extensive problem solving and solutions development- Addressing and resolving escalated customer concerns, including resolving complaints made to the Better Business Bureau.

As manager of the Process Team, I was responsible for leading a group of individuals whose main goal was to ensure that customer projects were successfully and efficiently progressed through the process. Responsibilities included:- Interview, hire, and direct training of all team members- Establish team weekly and monthly goals- Ensure quality and efficiency across entire team- Develop and implement new processes and procedures- Project management- Detailed reporting and metric tracking for individuals as well as team- Work closely with other departments throughout company to develop smooth processes- Focus on continuous reduction of cycle times- Personnel management and conflict resolution- Develop structure for individual development within team- Train and coach Team Lead and department leaders- Work with individuals to ensure personal success and development- Direct monthly One-on-One meetings with each member of the team to discuss individual progress, set goals, and discuss feedback

During this time period, I was managing the Customer Service and Process departments simultaneously. Our purpose as a Customer Service Team was to provide excellent customer service to all our customers and partners in all circumstances. Our purpose as a Process Team was to progress customer project smoothly and efficiently through the process. Responsibilities included:- Interview, hire, and direct training of all team members for both teams- Establish team weekly and monthly goals- Ensure quality and efficiency across entire team- Develop and implement new processes and procedures- Project management - Detailed reporting and metric tracking for individuals as well as teams- Work closely with other departments throughout company to develop smooth processes- Focus on continuous reduction of cycle times- Personnel management and conflict resolution- Escalations and conflict management for customers- Problem solving and developing viable solutions for customer concerns- Tracking and maintaining constant scheduling for Operations Teams in California and South Carolina

Account management, Organization, Coaching and Training, Developing new processes, multitasking.

Salt Lake City, Ut, Us

Computer programming, updating program websites, compilation of annual reports for Mayor McAdams and County Council, program analysis and reporting, surveying cities to obtain information on ordinances and regulations regarding urban farming practices, collecting land use data, presenting at quarterly Cooperative County Planning (CCP) meetings, archiving of records, presenting data and projects to multiple audiences.

Master Of Science And Technology, Environmental Science

Bachelor Of Science (B.S.), Zoology/Animal Biology