Jacob T. Browne Email & Phone Number

New York, United States

• Leading mixed methods research with multiple cross-functional teams to inform product roadmaps, focused on high-risk problems in the B2B Construction software space
• Ensuring research is relevant, timely, and impactful
• Utilizing multiple formats to tell the story of our research
• Collaborate with research team to ensure rigor and quality across our craft
• Hosting weekly research office hours to empower stakeholders to conduct their own end-to-end research
• Mentoring other researchers and designers in conducting their own research through 1:1s and cross-functional workshops

Netherlands

• Collaborating with multidisciplinary teams in crafting clinical AI for complex sociotechnical workflows in B2B Healthcare tech
• Focus on investigating trust in clinical AI: how do we design for appropriate trust in high-stakes, time-sensitive clinical contexts?
• Conducting mixed methods research and codesigning with clinicians
• Foster collaborative research environment between TU Delft and Philips
• Designing clinical AI interfaces and workflows

• Building out UX Research processes from scratch for an IoT servicescompany focused on B2B hardware and software
• Use a mixed methods approach to define and test our riskiest assumptions, defining product and market direction
• Increase UX literacy across the team and mature our research capacity
• Foster collaborative cross-functional environment to break down silos and utilize UX Research to inform the product roadmap, product vision, and bi-weekly prioritization
• Advocate research findings to diverse audiences through a variety of deliverables — reports in text, slide decks, recordings, and over voice
• Developing a shared understanding of current customers experience and competitor's customer experience

San Francisco, California, United States

• Cofounded a SaaS startup for esports teams and Twitch streamers to manage their fans, analytics, and sponsorships, pivoting from B2C to B2B, sunsetting with over 2000+ users
• Use a mixed methods approach to define and test our riskiest assumptions in lean fashion
• Conducted over 400+ research sessions (usability, contextual inquiry, interviews, diary studies)
• Iteratively design Wizard of Oz concepts to high-fidelity prototypes using magic, spreadsheets, Axure, and Figma
• Utilize UX Research to inform the product roadmap and product vision
• Developing a shared understanding of current customers experience and competitor's customer experiences

Greater San Diego Area

• User research and UX design for enterprise claims management and collision repair processes
• Fostered collaborative design environment between product management and development
• Developed 2 major products from discovery research to high fidelity, clickable mockups in Axure
• Worked closely with development and product management to figure out the best UX feasible within development time and cost
• Started the "AI Club", an informal group meeting biweekly to discuss AI and our products

• Led user research and UX design for a corporate wellness startup
• Fostered collaborative design environment between c-suite, marketing, development, and mental/physical health experts
• Applied lo-fidelity testing methods to prototype an AI health coach
• Designed prototypes in Sketch + InVision
• Conducted 75+ research sessions (in-person + remote usability, contextual inquiry, diary studies, etc.)
• Worked within Agile methodology, daily scrums, sprint plannings, etc. UX strove to be 2 sprints ahead of development

Greater San Diego Area

• Led research on state of the art eye-gaze interfaces for individuals affected by Locked-In Syndrome with Dr. Nadir Weibel
• Led research and design on multi-criteria decision making in small groups with Dr. Steven Dow
• Published papers in CSCW and Social Computing journals
• Designed state of the art eye gaze interfaces in Axure
• Novel blend of prototypes with eye gaze hardware to test systems

Greater San Diego Area

• Managed research participants in EEG and acoustic psychological experiments
• Became enamored with Cognitive Science research

Cognitive Science

Education record