Ricardo A. Email & Phone Number

México

México

• Ensuring customer satisfaction by addressing technical demands and acting as a liaison to resolve customer issues by other functions.
• Maintaining and growing monthly recurring revenue.
• Proactively engage with customers that identify as high churn risk and running playbooks.
• Maintaining accurate customer records for each engagement in RingCentral's CRM
• Escalating if issues arise at a customer.

Naucalpan De Juárez Y Alrededores, México

Ciudad De México Y Alrededores, México

Handle incoming requests (phone, e-mail and web) from customers and employees pertaining to customer orders, shipments, product installations, licenses, invoices and general customer service inquiries. Verify customer entitlement, proactively provide status updates to customers regarding pending orders and shipments. Provide coverage for overflow telephone.

Ciudad De México Y Alrededores, México

Servicing inbound calls for US Market in English and Spanish. Inform about Card Member’s accounts and transactions related to Charge Cards and Lending Cards.

Ciudad De México Y Alrededores, México

Sales Agent for Regus services with inbound calls and on line requests for Virtual Office, Day Office, Video Conference Rooms and Meeting Rooms. Handling this requests along with Regus Business Centers in different countries and locations, mostly in LATAM (Mexico, Argentina, Chile, Colombia, Ecuador, Puerto Rico, Panama, Peru and Uruguay).

Tlalnepantla Y Alrededores, México

Loan Resolution Specialist: Collections Agent on inbound bilingual calls for US Market for GMAC Mortgage. Assisting customers with delinquent accounts to not lose their homes informing about Company and Government assistance programs. Inform about active Foreclosure procedures and collect payments over the phoneBackup Trainer New Hires: Assist Head Trainer.