Jacob Craig Email & Phone Number

Tigard, Oregon, United States

-Determine liability and coverages for accidents-Interview customers, claimants and witnesses-Partner with appraisers/estimators to manage vehicle repairs-Negotiate with customers and other insurance carriers

Knoxville, Tennessee

• Oversee a portfolio of 28 accounts ranging from healthcare to self park in Knoxville and Gatlinburg
• Responsible for financial management, financial performance, client satisfaction, guest satisfaction and business development objectives
• Manage a team that consists of 5 Account Managers and 100+ associates
• Maintain and cultivate client relationships
• Train and develop management team

Knoxville, Tennessee

• Oversee 5 healthcare accounts in the Knoxville area
• Responsible for financial management, financial performance, client satisfaction, and guest satisfaction objectives
• Manage a team that consists of 3 Account Managers and 100+ associates
• Cultivate and maintain client relationships

Austin, Texas Area

• Manage a staff of 20 plus employees
• Oversee a monthly average of $140,000 of external revenue
• Develop and cultivate relationships with clients and guests
• Run day to day hotel parking operations that can include events with up to 1,000 guests

Austin, Texas Area

• Part of a management team that oversees a staff of 75 plus valet, bellmen and cashiers
• Manage payroll, revenue and scheduling
• Employ conflict resolution skills to resolve guest issues
• Identify and develop leaders within the organization

Austin, Texas Area

• Orchestrate a superior service experience for hotel guests
• Lead and direct a team of service attendants
• Work alongside coworkers to ensure that the site’s service standards are met or exceeded
• Oversee daily functions of the hotel valet operation

Johns Creek, Georgia

• Fulfill customer needs while providing them with a variety of shipping, packing, and mailing options both domestically and internationally
• Offer a variety of other business solutions and services such as copying, printing, and faxing
• Provide excellent customer service in order to maintain the stores loyal customer base
• Perform a nightly audit of the stores finances and make daily bank deposits which average around $500

Alpharetta, Georgia

• Resolved disputes between Siemens and their customers by gathering data and determining which party was liable for the issue at hand
• Dealt first hand with Siemens customers in order to collect delinquent payments while simultaneously focusing on customer satisfaction
• Worked with Siemens Credit Analysts as part of a larger Dispute Resolution and Monetary Collection team
• When called upon, aided Siemens Credit Analysts to improve company efficiency and monetary collection rate

Coordinated the creation, validation, posting and maintenance of new items for the website using X-Cart Gold softwareHelped coordinate marketing activities and social media exposure Updated inventory on a daily basis using QuickBooks softwareAssisted management with information requests regarding sales and website data100% on-time project completion

Performed market research surveys for a large client base to solicit feedback on sales techniques, follow-up methods and quality of after-sale serviceExecuted telephone and personal interview surveys for companies looking to collect information and dataAttained firsthand experience with questionnaire construction and survey measurementCommunicated with.

Actively participated in customer service tasks such as ringing up customers and answering telephonesPerformed tennis court maintenance duties such as brushing and watering courts Checked and stocked merchandise inventory Repaired and re-strung tennis racquets