Jacob Wallace Email & Phone Number

Dallas, TX, US

• Authored the '150 Best Fantasy Football Team Names for 2024' article, which became the most-viewed content on PrizePicks in its first month, attracting over 4,000 views
• Wrote the '100 Best Fantasy Basketball Team Names for 2024' article, which quickly became the top-performing piece on PrizePicks, garnering over 3,200 views within the first two weeks.

Remote / Dallas

• Manages 8 product operations associates as the first line of defense inspecting all incoming withdrawal requests for suspicious activity and fraud on client transaction history
• Streamlined nearly 300,000 withdrawals acquating over ~$74 million processed within the first 5 months of joining management
• Partnered with Fraud and Engineering teams to build system logic change to correct potential human error and reduce average fraud percentage by 50.4%
• Regularly briefs executive leadership on money movement trends and fraud-based initiatives to reduce risk

Remote / Dallas

• Oversaw as team subject matter expert identifying illegitimate requests and leading day-to-day operational functions
• Led a team of associates while manually approving over 1.6 million withdrawals resulting in a 207% increase in total processed transactions for 2023
• Developed the withdrawal playbook and standard operating procedure (SOP) documents ensuring understanding of fraud risk management requirements, policies, laws, and regulations standardizing training for the broader team
• Assisted in recruiting, onboarding, and training efforts of 9 new operations associates

Remote

• Manually identified potential fraud on over 150,000 incoming withdrawals promptly delivering clients funds and maintaining 84% of withdrawal queue within 6 hours of origination
• Set record for most processed withdrawals in an hour processing over 1,000+ while consistently exceeding 2-3 times the hourly associate goal, outperforming specialist expectations of 150 withdrawals/hr
• Entrusted to manage the queue while communicating newly identified bad actor strategies and trends found in production, and developing new potential fraud codes

Remote

• Designed and managed website leading to more traffic while bringing more athletically pleasing visuals
• Wrote and edited individually written articles improving SEO as well as designing preview pictures

• Designed and developed website and YouTube platform to create an all-inclusive fantasy football community
• Personally handled and managed all content creation ranging from written articles, video media and marketing materials

• Worked as a video editor in a fast-paced video production business
• Implemented high quality overlays, sound effects, music, green screen backgrounds, transitions, intros and outros when required
• Edited raw footage to create VODs, clips and teasers while hitting every deadline given with ease
• Proficient in Adobe Creative Cloud, specifically Premiere Pro, Photoshop and Media Encoder

Salt Lake City, Utah

• Strategically implemented behavioral tactics and methods to best cater to each individual student ensuring the highest performance results
• Worked closely and collaboratively with teachers, leadership, and other specialists to increase the potential in performance and behavior of all students led
• Individually worked to upgrade the working environment for both students and teachers

• Tasked to write a weekly article series called 2020 Rookie Risers and Fallers
• Edited 50 videos to YouTube while adding intros, outros, background music and transitions to help videos flow smoothly
• Wrote 126 articles in the span of 1 year
• Had the second highest viewed article for over a year with over 14,000 views on the RotoHeat website

Lafayette, Indiana Area

• Assisted mid-level and senior sales representatives in managing client accounts, generating leads, and maintainingclient relationships
• Organized 30 face-to-face appointments daily to meet the potential clients needs of supplies and service
• Led sales department in total sales while preparing quotations and contractual paperwork offering white-gloveservice to customers

Lafayette, Indiana

• Provide industry leading customer service through face-to-face customer interaction
• Follow quality standards and adhered to cash management, cash register, and customer service policies and procedures
• Ability to quickly gain rapport with customers as well as resolve any complaints
• Maintain kitchen and dining areas in an orderly and clean condition.
• Monitor inventory levels and stock supplies such as food and utensils
• Proven ability to work independently and collaboratively as a team

Lafayette, Indiana

• Individualized therapy based on the principles of Applied Behavior Analysis
• Promoted communication and functional living skills including toilet training, social skills, appropriate play skills and transitions to traditional learning environments
• Implement respectful peer-to-peer and client-to-therapist relationship values while teaching prerequisite skills to aid a transition into a school setting

Valparaiso, Indiana

• Coordinated events to encourage team building
• Prepared meals for students to ensure their nutritional needs were met
• Worked with supervisor to obtain personal and team growth
• Created a youth activity plan to develop and increase self-confidence, social skills, and coordination

West Lafayette, Indiana

• Utilized teamwork to establish an active communication progression while reinforcing positivity to teammates
• Operated the team’s social media accounts to advertise the team’s games and other events measured by improved performance

West Lafayette, Indiana

• Lead event meetings to boost event productivity and determine activities
• Actively participated in monthly meetings to propose new and innovative ideas

Orlando, Florida

• Evolved persuasive communication skills through daily sales
• Managed all retail duties, including cashier work, and restocking