Jacob Fields Email & Phone Number

• Leading the management of HBA, Pharmacy, and Cosmetics departments, minimizing shrinkage through strategic implementation of loss prevention techniques and heightened engagement between associates and customers.
• Lead and mentored a team, fostering an environment of growth and development.
• Conduct daily huddles to streamline workflows and ensure all team members are aligned with daily objectives.
• Partnered with the HR Department to work through schedule reviews to ensure proper staffing.
• Implemented ‘teaching and training’ methods to better direct associates to strive for excellence.

• Excelled in safeguarding the store’s assets and ensuring a safe environment, collaborating closely with law enforcement to prevent theft.
• Achieved over 250 apprehensions, ranking first in the market.
• Tempoarily assumed the role of Operations Coach, enhancing store operations and associate training programs.
• Established a close connection with Front End Leadership to ensure proper cash handling and guidelines were followed.
• Collaborated with associates and leadership on proper safety techniques to ensure a safe shopping experience for associates and customers.

• Demonstrated versatility by excelling in multiple departments, honing skills in a fast-paced, dynamic environment.
• Enhanced customer service by effectively addressing and resolving issues, communicating efficiently with supervisors, and implementing feedback.

• Provided exceptional customer service and administrative support in a residential hall setting.
• Utilized Excel for data management, enhancing operational efficiency and resident satisfaction.

High School Diploma

Associate'S Degree, Communication Studies With A Minor In Psychology