• Leading the management of HBA, Pharmacy, and Cosmetics departments, minimizing shrinkage through strategic implementation of loss prevention techniques and heightened engagement between associates and customers.• Lead and mentored a team, fostering an environment of growth and development.• Conduct daily huddles to streamline workflows and ensure all team members are aligned with daily objectives.• Partnered with the HR Department to work through schedule reviews to ensure proper staffing.• Implemented ‘teaching and training’ methods to better direct associates to strive for excellence.

• Excelled in safeguarding the store’s assets and ensuring a safe environment, collaborating closely with law enforcement to prevent theft.• Achieved over 250 apprehensions, ranking first in the market.• Tempoarily assumed the role of Operations Coach, enhancing store operations and associate training programs.• Established a close connection with Front End Leadership to ensure proper cash handling and guidelines were followed.• Collaborated with associates and leadership on proper safety techniques to ensure a safe shopping experience for associates and customers.

• Demonstrated versatility by excelling in multiple departments, honing skills in a fast-paced, dynamic environment.• Enhanced customer service by effectively addressing and resolving issues, communicating efficiently with supervisors, and implementing feedback.

• Provided exceptional customer service and administrative support in a residential hall setting.• Utilized Excel for data management, enhancing operational efficiency and resident satisfaction.