Jacob Inman Email & Phone Number

Austin, TX

Bryan, Texas, United States

• Tracks customer orders with global suppliers while negotiating favorable solutions with customers, resolving emerging damage, quality, and shipment issues, and designing ongoing improvements to capture time/cost savings.
• Reduced Call Handling Times by 54.5%, from 1000+ seconds to 500 seconds while concurrently improving overall customer satisfaction scores by implementing the use of a spreadsheet to track personal daily metrics.
• Recognized for Improving Customer Confidence and Loyalty with the Organization by resolving and managing conflict with diplomacy, tact, and timeliness.
• Initiates and Strengthens Loyal Supplier/Vendor Partnerships throughout the logistics/order fulfillment lifecycle of each product, from customer order to final delivery/acceptance. Tracked order statuses/locations.
• Processes Orders, Refunds, Customer Communication, and Returns in an electronic order keeping system while protecting confidential information and ensuring full accuracy/compliance with company standards and protocols.

Sourced, negotiated, and secured procurement/purchasing contracts with vetted healthcare organizations across a multi-state territory that covered the northwestern portion of the United States. " Negotiated Mutually Beneficial Procurement/Purchasing Contractual Terms/Conditions that secured professional partnerships and maximized financial probability/ROI.

Delivered instruction to 30+ students of varying learning styles, personalities, primary languages, and learning challenges (dyslexia, downs syndrome, ADHD, autism, and mood disorders) while adhering to the course curriculum and syllabi of the regular instructor. " Ensured Adequate Inventories of Supplies prior to beginning lessons to minimize risks of.

Completed contracts, answered questions regarding documents, conducted follow-up, formulated solutions to complex issues, and built relationships with students/families to secure new leases while providing ongoing support to 1600+ current residents. " Reviewed, Prioritized, and Allocated Incoming Work Orders to maintenance technicians while meeting client.

Bachelor Of Arts - Ba, History

Education record