Product Manager on user choice team working across Disney's vertical and horizontal product teams to ensure the suite of 300+ web, mobile, CTV products comply with data privacy regulations across the U.S., Europe, and EMEA regions. This team manages the Consent Management Platform, providing a user experience that allows users to effectuate their data privacy preferences across ever-changing privacy regulations.This position's responsibilities included:- Conducting market research to understand industry trends, competitive landscape, and customer needs.- Developing and maintaining strong relationships with stakeholders and cross-functional collaborators, including product, engineering, design, legal, and user choice.- Educating stakeholders about product features, benefits, and value propositions.- Proactively identifying potential risks, dependencies, and mitigation strategies to project timelines- Coordinating and communicating product releases and updates- Prioritizing with legal, product, and engineering partners, managing technical discussions to drive alignment.- Leading requirement-gathering, user story creation, user acceptance criteria, prioritization, and execution with cross-functional teams, ensuring consistent communication with peers and leadership.

Technical implementation consultant supporting clients throughout implementation of Cookie Compliance software. This positions Responsibilities Included: - Overseeing technical implementation by taking responsibility for client deliverables and platform adoption - Playing a critical role in the adoption, design and usability of the OneTrust product - Providing assurance and oversight to clients implementing the OneTrust platform including underling hardware and software architectures - Monitoring and analyzing client adoption in order to consult with an understanding of client business needs as they relate to the OneTrust product - Providing strategic and tactical support for Sales, Professional Services and Business development. Including identify new sales opportunities. - Working with a broad range of core technologies including REST APIs, HTML, CSS and Javascript - Working with core applications including SaleForce, Jira, MS Teams, Zoom, Kibana, Google Tag Manager, Adobe Launch, and Confluence - Triaging client issues and providing support - Completing internal and implementation documentation - Updating and document processes and workflows in sharable documents for future use and adoption - Representing client issues to Product and Engineering team with focus on steering the OneTrust roadmap

Director for Information Technology planning, programming, and implementing Vaccine Passport application with MS Power Apps, MS Flow, and MS Power BI.This positions responsibilities included working with a four man team to convert a MS Excelbased Medical Record System into a vaccine passport and medical records storage systemapplication to be used by businesses and individuals.Position ended due to furlough

Support team agent working closely with Account Managers, Account Support, Hosting, Technology Operations, Network Operations, and Engineering to triage, troubleshoot and resolve cases while meeting Service Level Agreements and improving the customer experience. This position's responsibilities include:- Excellent customer service and exceptional written and oral communication skills for phone support and CRM tickets Applications: Salesforce, Slack, MatterMost, Skype, Talkdesk, Zoom, Gmail- Documenting, writing knowledge base articles, and step by step guides for case resolutions and request processes Applications: Jive Software, Coveo- Troubleshooting, issue tracking, and ticket management Applications: Jira, Salesforce, Jive Software, New Relic, Kibanna, Coveo- Creating tickets with Engineering and working with multiple teams to resolve support cases Applications: Jira, Jive Software, Salesforce, Jive Cloud Admin- learning multiple products across multiple technologies at the same time - Technical knowledge in the following: SQL Server, Oracle DBs, Unix/Linux, Networking, Windows Server administration, SharePoint, Web Servers, HTML, Javascript

Web Solutions Analyst. This position required self-management, developing new contracts, delivering cost effective solutions and strong client communication. This position's responsibilities included:-Maintained strong and clear communication with client-Develop detailed requirements with client.-Developed cost effective solutions to html, javascript, sql and css issues -Delivered solutions to clients-Addressed client concerns

Programmer Analyst (TRICARE project) - ADP2This position dealt with the continual monitoring, maintenance, and improvement of business applications. It required working with multiple teams on time sensitive issues, reviewing data and making reports to clients. It also required documenting solutions and updating existing documentation for changes made to applications. This position's responsibilities included:-Served as lead for Office of Foreign Asset Control and enterprise level service bus applications-Worked closely with business leads and project managers to coordinate information and activities-Developed solutions to time sensitive issue based on service level agreements and a queue based system-Coordinated and worked with multiple teams to resolve issues affecting business operations-Performed testing on developed code solutions and coordinated implementation of solutions-Worked with multiple teams to develop and test disaster recovery plan-Created onboarding, found solution, and known error documentation-Gathered and processed data -Delivered weekly reports to business on application metrics including ongoing issues, certificate renewals, and upcoming events