• Onboarded and trained five cohorts in resource optimization, operational processes, resulting in team of 38 policy specialists• Appointed to biweekly meetings with QA POC’s to diagnose policy misalignments and convey it back to my team. This practice has led to a consistent upward trend in both AHT and policy comprehension• Trainer and POC for five workflows and SME for 13, committed to inspire creativity and cultivateteam environment• Completed Auxiliary Training Program (ATP) and have since utilized skills in presentation and graphicdesign to reinterpret policy to the extreme benefit of my team• Completed Leadership Development Program (LDP) and have since been assigned as interim TL over team of mentees. I also directly assist my own TL in learning and executing weekly leadership tasks

Ads Moderator as well as Trainer and POC in charge of 13 unique workflows.

• Conceptualized and implemented a retraining initiative that decreased total controllable errors by 55%• Established policy and training decks for sister project based in Kuala Lumpur as Interim Team Lead, which resulted in 36 Specialists and Support Staff• Grew smallest team on project 800X to become largest and most successful, with an error rate of 2.3% • Coordinated with PEM and Google team to create alignment and client satisfaction across orthogonaldepartments around the globe

• Pioneered instructional training method for bottom quartile, Slicing weekly policy knowledge errors of 28 agents in half from 74 to 33 in a two-month period. Over an observed four months, these collectivemistakes never exceeded 40 within a given cycle• decreased our controllable error percentage from the high of 10% to a record low of 2.5%• Within first two months as QA, I reduced team mismatches by 77% to exceed client mandated goal

Responsible for purchases and inventory, training new hires, creating weekly schedules and customer service.• Trained all employees following a cicerone inspired criteria, which elevated our clientele and resulted in an estimated tripling of suggestion-based revenue• To compete with larger emerging competition, I helped switch our focus to in-store individual consumption; bringing in six fridges and over three hundred new products, with an eye towards variety to combat the prices offered by bulk competitors• Implemented tastings and events on a biweekly basis to drive traffic• Spearheaded company online marketing and social media presence

• Directed and produced dozens of corporate training videos• Tasked with creating a training video for Seton Hospital, designed to streamline a standardized protocol for nurses during the Ebola outbreak• Managed teams in excess of 100 individuals, Coordinating multiple departments on strict deadlines to achieve a singular vision • Headed all casting and hiring, as well as the daily logistics of juggling multiple productions simultaneously without missing a deadline

• Coordinated across multiple departments to safeguard perfection and timely delivery of finished product• Responsible for scheduling, training, and overseeing a team of six machinists and was back-up supervisor over the design and engineering departments• Designed new process for manufacturing the housing for our largest account, allowing us to save 800k annually in raw materials and man hours. • Learned CNC programming in order to double our output in lieu of hiring extra manpower for the manual machines