Business Leader with success exceeding sales and profit growth. Extensive experience in Operations, Merchandising, Asset Protection, Human Resources and Compliance. High-performance and innovative director of retail operations that blends business strategy with technical expertise to streamline processes and control costs. Delivers organizational value by consistently exceeding profitability goals and leveraging leadership experience to build a strong operational culture. Exceptionally adept in analyzing needs and leveraging opportunities and resources that quickly drive procedural efficiencies. Can immediately contribute by:• Meeting the challenges of growth, market shifts, and expansion in multi-million-dollar regions.• Boosting customer satisfaction and loyalty in the face of challenging circumstances.• Driving programs and controls that expedite operations, enhance efficiencies, and increase profits.• Hiring, training, and leading teams that are nimble, motivated, and customer-focused.• Communicating to all levels of employees and customers clearly and efficiently.• Negotiating favorable contracts with vendors and suppliers.SKILLS: Budget Analysis / Administration / Compliance / Conflict Resolution / Cost Control / Distribution / CSR / Customer Satisfaction / Financial Reporting / Forecasting / Labor Relations / Logistics / eCommerce /Warehousing / Workforce Planning / Talent Management / Supply Chain / Training & Development / P&LAWARDS: Best Store of the Year 2010. Best in Operations 2012