Jacob Polson
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Jacob Polson Email & Phone Number

Director, Training Development at Protective Life
Location: Birmingham, Alabama, United States 5 work roles 2 schools
1 work email found @protective.com LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email j****@protective.com
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Current company
Protective Life
Role
Director, Training Development
Location
Birmingham, Alabama, United States
Company size
2760 employees

Who is Jacob Polson? Overview

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Quick answer

Jacob Polson is listed as Director, Training Development at Protective Life, a company with 2760 employees, based in Birmingham, Alabama, United States. AeroLeads shows a work email signal at protective.com and a matched LinkedIn profile for Jacob Polson.

Jacob Polson previously worked as Manager - Inbound Customer Software Support at Nielsen and Customer Service Supervisor at Nielsen Audio. Jacob Polson holds Master Of Arts (Ma), Management from University Of Alabama.

Company email context

Email format at Protective Life

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{first}.{last}@protective.com
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AeroLeads found 1 current-domain work email signal for Jacob Polson. Compare company email patterns before reaching out.

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Profile bio

About Jacob Polson

Analytical minded people manager with several years experience in building and leading teams. Strengths and expertise: adaptability, change management, business process improvement, data-driven decision making, coaching, customer service.

Listed skills include Customer Service, Advertising Research, Strategic Planning, Market Research, and 18 others.

Current workplace

Jacob Polson's current company

Company context helps verify the profile and gives searchers a useful next step.

Protective Life
Protective Life
Director, Training Development
birmingham, alabama, united states
Website
protective.com
Employees
2760
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5 roles

Jacob Polson work experience

A career timeline built from the work history available for this profile.

Director, Training Development

Current
Protective Life

Birmingham, Alabama, United States

Sep 2020 - Present

Manager - Inbound Customer Software Support

Nielsen
  • NIELSEN | Birmingham, ALManager, Helpline | 2014 – 2020Serving both US Media and global CPG industries, managed inbound customer software support teams through several reorganizations. Supported multi-phase global.
  • Supported change initiative purposed to build robust knowledge base for new tiered customer support model, guiding team training and restructuring.
  • Implemented formal process to identify knowledge gaps, delegating article authorship amongst Deployment, Technical, and CRM (Salesforce) teams to produce work instructions, reporting tools, and efficient.
  • As Primary Lead for Phase 1 of global reshoring project, managed team of 12 throughout training redevelopment, improving customer satisfaction rates during transition.
  • Transformed disparate regional support expectations into global standard, reducing staffing needs by 30% while expanding service territory from 1 to 50+ countries.
  • Drove initiation of new web platform for first 2 customers, collaborating with Hypercare Team to transition from deployment to BAU customer service.
Apr 2014 - Feb 2020

Customer Service Supervisor

Nielsen Audio

Birmingham, Alabama Area

  • Oversaw departmental business continuity plan while supervising Customer Service team of 18, including scheduling, quality monitoring, training, and coaching. Redesigned workflow for ticket creation and escalation.
  • Created and implemented cross-training plan that resulted in 60% reduction in wait time for customers.
  • Maintained team performance levels after 40% staff reduction; earned merit-based performance bonus every year.
Jul 2007 - Mar 2014

Level 2 Product Specialist, Customer Service

Arbitron, Inc.
  • Served as subject matter expert for Arbitron's flagship software product.
  • Resolving outstanding reported issues; drafted articles for knowledge base.
  • Moderated weekly interdepartmental discussions on open problem tickets.
  • Appointed to lead efforts in intra-department browser testing team.
  • Trained new hires on software and department procedures.
Jun 2002 - Jun 2007

Customer Service Specialist

Arbitron, Inc.
  • Provided consultative and technical software support to radio station account executives and advertising agency media buyers.
  • Participated in user acceptance testing of software before mass release.
  • Two years’ experience selling annual data report to radio stations in unmeasured markets.
Jun 2000 - May 2002
Team & coworkers

Colleagues at Protective Life

Other employees you can reach at protective.com. View company contacts for 2760 employees →

JH Jerry Heard Jerry Heard Colleague at Protective Life St. Clair County, Alabama, United States, United States View → CC Catherine Cruthirds Catherine Cruthirds Colleague at Protective Life Birmingham, Alabama, United States, United States View → MV Mita Vasallo Mita Vasallo Colleague at Protective Life Maineville, Ohio, United States, United States View → MH Margaret Hugh Margaret Hugh Colleague at Protective Life South Elgin, Illinois, United States, United States View → PP Philip Passafiume Philip Passafiume Colleague at Protective Life Birmingham, Alabama, United States, United States View → KL Kevin Lacasse Kevin Lacasse Colleague at Protective Life Birmingham, Alabama, United States, United States View → KB Kimberly Buerkle Kimberly Buerkle Colleague at Protective Life Farmingdale, New York, United States, United States View → LE Lamonica Emelea Lamonica Emelea Colleague at Protective Life Birmingham, Alabama, United States, United States View → AB Arty Bateman Arty Bateman Colleague at Protective Life Brownsville, Oregon, United States, United States View → TP Tracey Phelps Tracey Phelps Colleague at Protective Life Bradenton, Florida, United States, United States View →
2 education records

Jacob Polson education

FAQ

Frequently asked questions about Jacob Polson

Quick answers generated from the profile data available on this page.

What company does Jacob Polson work for?

Jacob Polson works for Protective Life.

What is Jacob Polson's role at Protective Life?

Jacob Polson is listed as Director, Training Development at Protective Life.

What is Jacob Polson's email address?

AeroLeads has found 1 work email signal at @protective.com for Jacob Polson at Protective Life.

Where is Jacob Polson based?

Jacob Polson is based in Birmingham, Alabama, United States while working with Protective Life.

What companies has Jacob Polson worked for?

Jacob Polson has worked for Protective Life, Nielsen, Nielsen Audio, and Arbitron, Inc..

Who are Jacob Polson's colleagues at Protective Life?

Jacob Polson's colleagues at Protective Life include Jerry Heard, Catherine Cruthirds, Mita Vasallo, Margaret Hugh, and Philip Passafiume.

How can I contact Jacob Polson?

You can use AeroLeads to view verified contact signals for Jacob Polson at Protective Life, including work email, phone, and LinkedIn data when available.

What schools did Jacob Polson attend?

Jacob Polson holds Master Of Arts (Ma), Management from University Of Alabama.

What skills is Jacob Polson known for?

Jacob Polson is listed with skills including Customer Service, Advertising Research, Strategic Planning, Market Research, Management, Marketing, Microsoft Office, and Microsoft Excel.

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