- Participate in fit analysis sessions with customers, third parties and internal subject matter experts to identify gaps and find solutions that promote product first mentality, minimize customizations and future proof customer implementations.- Evaluate and consolidate complex business requirements from multiple sources and prepare the detailed functional specifications, including business requirements, flow charts, mapping, mockups, application rules, configuration, and acceptance criteria for integrations.- Collect, analyze, and interpret complex data sets from multiple sources.- Work closely with Developers responsible for the technical design, Quality Assurance, Engagement Business Analysts, and customers to ensure requirements and design are completely understood.- Assist with developing cost estimates associated with integration, data migration and reporting.- Negotiate with customers and internal stakeholders on project scope and solution proposals in a professional and effective manner.- Collaborate with internal delivery teams and customers to develop achievable implementation release schedule.- Support system configuration and data migration teams to ensure correct configuration and efficient migrations.- Assist with incorporating C-Track with other Thomson Reuters products where appropriate to maximize our solution offering to customers.- Participate in the business development process through review of technical RFP requirements and estimate implementation solutions and help prepare application configuration for demonstrations of the C-Track product suite to potential customers.

- Efficiently answered incoming calls and gathered pertinent client information- Created and maintained support tickets to track and document reported issues, facilitating effective problem resolution- Handled the scheduling of on-site appointments for technicians, ensuring timely service delivery and customer satisfaction

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- Actively listened to customer needs to provide effective assistance- Increased profits by offering additional products absed on inventory knowledge- Merchandise displays to highlight seasonal items to increase sales- Rotated products to reduce waste

- Developed code for in-house data storage/analytics platform using Python, SparkSQL, and Pandas- Managed a data reconciliation, which consisted of exploring and cleansing datasets for metrics testing- Modeled data and presented key findings with management to ensure data integrity throughout the firm- Created data ingestion exceptions for several business departments

- Provided technical support to 300+ employees via phone, email, and in-person visits- Provisioned and upgraded computer hardware and desk set-ups- Imaged and maintained inventory for 400+ devices- Delivered mobile device support across iOS and Android platforms