Jacob Rust Email & Phone Number

Nashville, TN

Manage the team of Appirio’s customer engagement managers. Serve as a Customer Engagement Manager for customers subscribed to Appirio’s Workday post-production support service. Lead service discussions as the product-offering expert for potential new customers during the sales cycle, and onboard all new customers. Managerial Responsibilities include.

Manage a team of Engineers focused in Workday Finance, Payroll, Absence, and Time Tracking for post-production support and services for customers live with Workday. Managerial Responsibilities include:-Manage and mentor direct reports while balancing individual contributor work- Serve as product expert in Workday Finance, Payroll, Absence, and Time.

Responsible for managing Workday Cloud Management customers subscribed to Appirio's Cloud Management service. Serve as a first line support for issues with Workday, and consult on new enhancements and functionality to meet customer business needs.Areas of responsibility - Consult on business needs and operations, and translating those to the Workday.

The Workday Cloud Management Team is responsible for offering post-production support and services for customers live with Workday. Services include new enhancements outside of the client expertise, as well as break-fix support. New enhancement support includes strong project management include various phases such researching and analyzing current.

The Workday Cloud Management Team is responsible for offering post-production support and services for customers live with Workday. Services include new enhancements outside of the client expertise, as well as break-fix support. New enhancement support includes strong project management include various phases such researching and analyzing current.

Indianapolis, Indiana Area

This is a fellowship program at DePauw University that helps students network and develop the extra skills needed to be successful in the business world.

Peru

Miami, Florida

- Learned the processes and functions of supply-chain management - Worked with a leadership team in effort to launch IPC’s GS1 Initiative Campaign- Organized item information to help improve item traceability - Calculated cost avoidance based off discrepancies in Item Information on truck shipments- Used Excel and other Microsoft office programs on a daily.

Greencastle IN

- Front line Client Service Specialist- IT support team member for all DePauw faculty, staff, and students- Team leader of the HelpDesk workflows and procedures

Depauw University

Spain

Bachelor'S Degree, Economics

G.P.A. 3.3 Dean's List ITAP Management Fellow

Education record

Class of 2011 Core 40 with Honors 10.5200/12 GPA 14/253 Class Rank