Jacob Rust Email & Phone Number

15Five’s strategic performance management platform drives action and impact, helping businesses and their people thrive. Combining generative AI, custom analytics and human-centered principles, HR leaders can accelerate engagement, performance and retention via 360° performance reviews, engagement surveys, goal tracking, manager development, and ongoing.

As a member of the Customer Support Escalation Team, I handle escalated customer issues, bugs, and VIP customer support.Responsibilities include:* Troubleshooting issues using backend (Django), server logs, and error codes* Documenting and reporting bugs to the Engineering Team via Jira* Serving as a team expert on SAML, SCIM, API, and integration issues*.

15Five is a human-centered performance management platform that creates effective managers, highly engaged employees, and top-performing organizations. From engagement surveys and 1-on-1 tools to performance reviews and OKRs, 15Five is the most complete solution that combines software, education, and community to develop successful managers and unlock peak.

Portland, Oregon Area

• Create and implement new support strategies to better assist our partners and their patients.
• Manage a team of on-call support specialists and ensure that they are properly scheduled and trained.
• Act as liaison between business partners and software development team to drive innovation of product and address partner needs.
• Collaborate with cross-departmental teams to analyze customer comments to make improvements to SmartExam software.
• Develop user knowledge base to allow self-serviceable support to both clinical partners and patients.
• Support clinical partners and their patients by troubleshooting all issues related to our software.

Portland, Oregon

• Created, managed, and analyzed customer satisfaction survey data to increase overall satisfaction of SmartExam software.
• Analyzed customer satisfaction survey data to push recommendations for future software development and new features.
• Developed a partner satisfaction internal dashboard containing key statistics to support continued development of products.
• Acted as liaison between business partners and software development team to drive innovation of product and address partner needs.
• Analyzed trends in how customers have utilized our services, to better aid in our clinical partners’ marketing efforts.
• Supported clinical partners and their patients with troubleshooting all issues related to our software.

Troutdale, OR

• Enhanced store’s sales by utilizing the Sales and Inventory Reports to increase retail total sales.
• Improved store’s processes and reduced costs by analyzing customer survey results and driving changes throughout the store.
• Increased employees’ productivity and increased their morale by training and mentoring individuals and large groups. This consisted of coaching 2-7 sales associates daily in an effort to increase KPI’s, increase.
• Preserved company’s brand management by upholding Adidas brand values consistently.
• Utilized Adidas training modules to increase store’s sales, by designing and executing new sales and training methods.
• Utilized product and inventory reports to analyze footwear sell-through, in order to ensure that the store applied correct merchandising and kept product full.

Troutdale, OR

• Increased store sales by ensuring steady stock of product on floor at all times.
• Streamlined training processes by assisting management with proper and effective training methods of team members.
• Demonstrated dedication for company’s success and individual growth in being consistent, as exemplified by completing all Adidas training modules within first year.
• Boosted store’s customer retention rates by creating an aesthetically pleasing environment with cleanliness of the store as a primary objective.
• Improved customer service by kindly and effectively assisting customers find footwear that best fits their needs and ensuring that the customer’s expectations were met.

Gresham, OR

• Improved customer service by amicably and effectively assisting customers find footwear that best fits their needs and ensuring that the customer’s expectations were met.
• Consolidated store’s labor resources by engaging in myriad duties, including assisting in freight processing.

• Helped keep the store clean and organized
• Helped store guest locate items

• Completed assignments given by supervisors in orderly fashion
• Provided guests with financial information

Bachelor’S Degree, Applied Management

Key Classes: Organizational Effectiveness, Production and Operations Management, Advanced Word Processing, Human Resource Management.

Associate’S Degree, Administrative Assistant/Office Manager

Business

High School, Business Administration, 3.59

Activities and Societies: 4 Year Varsity Water Polo 1 Year Varsity SwimmingI was able to learn the basic principles of business and begin.