Jacob Worrell Email & Phone Number

Washington Dc-Baltimore Area

-Meet with partners and guide cross-functional teams to plan and execute end-to-end product life cycles.-Define product management and new feature implementation strategies, rooted in overall business goals. - Assure product and service integrity and scalability by applying agile/lean principles to produce and optimize solutions according to end-user needs. - Launched a feature to simplify access to important documents and allow users to pursue decision review for rejected disability claims, improving accuracy and transparency of benefit distribution.

- Headed pre-discovery stakeholder workshops that included executive-level personnel to gather assumptions about strategic priorities to inform field research and root cause analysis. - Coordinated with a team of UX designers, researchers, systems analysts, and change management consultants to design a standardized business process for delivering core services in clinical call centers across the country. - Transformed status-quo team processes into those more in-line with best-practice agile frameworks and those able to best incorporate human-centered design approaches.- Standardized business process workflows for Pharmacy and Virtual Care Core Services

Washington D.C. Metro Area

- Oversaw project plans, schedules, budget updates, and deliverables that ensured all website and technical development projects remained on time and within budget.- Collaborated with the Development Team to manage technical integrations with third parties and clients.- Partnered with the Management Team to improve the company’s overall application design and development process and with the Strategy Team to integrate new solutions to support internal and client needs.

1327 14Th St Nw, Washington Dc, 20005

- Managed a diverse portfolio of projects, consistently delivering superior results within specified parameters while simultaneously leading a team of four project managers, each with diverse project portfolios including brand websites, data visualizations, online health registries, brand strategy and communication guides.- Exceeded conversion benchmarks for an online health registry by over 150%; increased online membership signups by over 100%; and expanded earned media by over $1M, regularly exceeding the client’s KPIs.- Oversaw the entire product life cycle, creating design process and standards for digital projects including discovery, strategy, content strategy, information architecture, UX design, visual design, data integrations, web development, and quality assurance.- Delivered outstanding service and built loyalty and rapport by helping clients define user requirements connected to business strategy and set clear impact benchmarks and performance metrics.

Greater New York City Area

- Managed a division budget of $1.5M while managing a portfolio of four distinct products and two product teams, equaling a combined base of over 20,000 engaged users.- Established a reputation as a thought leader and innovator in the industry, creating the Digital Products Division from the ground up over 10 months with a $200K budget, producing a product-focused organizational structure unique among non-profits. - Achieved record success for project outcomes by integrating Agile methodologies into a non-profit model.- Amassed $500K in in-kind service donations including work developing a mobile application for a unique event tool by cultivating essential relationships with both Salesforce.com and Salesforce Foundation.

Greater New York City Area

- Led the same team to create an online community serving over 2K active users, Community of Veterans (CoV), a social media platform and resource hub for Post 9/11 veterans.- Raised $1M in funding for product development by leading a team of branding experts, designers, and business stakeholders to develop a fundraising plan that leveraged achievements of the “digital ecosystem.” - Generated 50% monthly donors and new member sign-ups by managing primary organization website development.- Realized earned media valuing over $1M and acquired a $500K grant toward a data visualization tool and IAVA’s technical infrastructure; oversaw the tool’s build by translating advocacy objectives into technical requirements.

Greater New York City Area

- Led a major project to build custom Salesforce architecture in support of a product that distributed donated tickets for major sporting events, handling traffic for multiple transactions per day.