Jacob Selman Email & Phone Number

Salt Lake City, Utah, United States

• Defined, developed, and executed project planning deliverables including work plans and schedules for large scale, multiple scope projects. Identified needed resources and defined roles and responsibilities for assigned projects. Arranged for assignment of key project participants. Participated as a team member as needed. • Assisted team members with business case and business proposal development.• Analyzed data to validate client and functional requirements. Ensures that client and functional requirements are being met on assigned projects. Determined impact on existing processes and communicated to project sponsor.• Conducted analysis and defined efficient, cost effective solutions that supported business and functional requirements. Coordinated project risk assessment and response planning. Communicated risk to sponsors and developed and executed mitigation strategies, with guidance as needed. Developed and performed quality assurance plans, reviewed assigned projects.• Documented project deliverables, scope, and content for assigned projects. Prepared and provided reports on task and deliverable completion. Developed and executed project communication plans. As needed, prepared presentations on findings to inform and suggest recommendations.• Conduct risk assessment/Job Hazard Analysis and enforce preventative measures.• Oversee workplace installations and other work that could harm employee safety.• Review existing policies and procedures and plan and implement new JHA policies and programs. • Work with HR to set up new employee onboarding process for safety. • Prepare and present reports on accidents and violations in order to determine the cause. .

Greater Salt Lake City Area

• Provide administrative support and communicate operations updates to multiple high-level directors including executive leadership. • Schedule meetings; prepare and distribute agendas; attend and take record of meetings; Compose accurate minutes in Microsoft Word for staff records. • Provide employee support by facilitating interdepartmental communications and interactions between internal and external parties. • Verify policy details for medical providers. Draft and send letters regarding policy information. Answer phone calls from customers, medical providers and insurance agents. • Provide training and onboarding support to department employees.• Identified needed resources and defined roles and responsibilities for assigned projects.• Defined, developed, and executed project planning deliverables including work plans and schedules for medium, multiple scope projects. • Confer with project personnel to identify and resolve problems and project risks. Thinking creatively and collaboratively communicating with persons within and outside of the organization.

• Respond to telephone inquiries; provide quality service to customers and associates inquiring about the availability of hotel rooms and various other company products.• Listen attentively to callers needs to ensure a positive customer service experience.• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.• Excel in a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.• Assist the Manager and other staff as requested.• Billings, contacting and collecting receivables.

Bachelor Of Science - Bs, Business Management

High School Diploma, High School/Secondary Diplomas And Certificates