Jacob Vaughn Email & Phone Number

Boone, North Carolina, United States

Contributed to identification and resolution of complex application, technical, and database issues and collaborated with different internal teams to ensure customer satisfaction Configured and troubleshooted WatchGuard firewalls, VPNs, and network infrastructures Recognized for proactively identifying critical bugs following release of software updates, identified underlying issues and for designing interim workarounds that minimized client impactGuided customers through troubleshooting for networking and hardware issues over the phone and remotely Provided training to newly hired employees and junior colleagues to further enhance their knowledge in customer service, troubleshooting software, hardware, and networking issuesCreated and updated knowledge base documentation to ensure issues have easily accessible solutions

Boone, North Carolina, United States

Boone, North Carolina, United States

Boone, North Carolina, United States

• Assist Appalachian State University faculty and staff with their technology needs via support tickets.• Troubleshoot printer issues on both Windows and macOS machines.• Troubleshoot issues with Windows and macOS machines.• Working in confluence and asset management• Setup and replacement of new computers for faculty/staff and computer labs.

● Ensure that the AIMS transition to LPR (license plate recognition) is successful. ● Advised that license plate will be run for accuracy for data uploads in AIMS. ● Train customer service representatives on how to use the new database setup for LPR by AIMS.

Boone, North Carolina

•Ensure accurate money exchange at the cashier's window in the deck.•Coordinate closing time by counting the money, locking it up, and ensuring that the gates to the deck are open at 10:30PM Monday through Thursday.•Train new employees by teaching them how the deck works, and how the machines work that we use to determine how much an individual will pay. The new employees are no starting to work everyday with no help.

Roxboro, North Carolina

•Ensured that every school in the district had operable and up to date laptops.•Created game plans for the technology team when we had to deliver 4,000 laptops between all of the schools. With this plan we delivered all of the laptops a month early.•I worked this every summer after my sophomore year of high school up until I started at Appalachian State University.