· Yearlong career development project that integrates principles of information technology, computer systems management, and business operations into the completion of a capstone project for the Indianapolis International Airport.· Assigned to the Indianapolis International Airport’s IT help desk. A group of colleagues and I are working to plan, develop, and present a project that solves the IT Help Desk Tool issue. · Systems development life cycle methodologies will be used to solve… Show more · Yearlong career development project that integrates principles of information technology, computer systems management, and business operations into the completion of a capstone project for the Indianapolis International Airport.· Assigned to the Indianapolis International Airport’s IT help desk. A group of colleagues and I are working to plan, develop, and present a project that solves the IT Help Desk Tool issue. · Systems development life cycle methodologies will be used to solve this problem. This will include; risk analysis, requirement analysis, feasibility studies, design/development of solutions, integration of solutions, and maintenance. Show less

· Work with 3 other computer technicians to ensure that 5 laboratories (240 workstations) and 20 professor’s desktops and laptops are fully functional· Diagnose laptops/desktops (PC) for potential software/hardware issues· Printer servicing/management

Vice President for the Ball State University Chapter of AITP

Attended meetings and was selected to go to the United States Information Technology Collegiate Conference in Galveston, Texas where I received the ICCP Information Systems Analyst Certificate.