Jacob H. Email & Phone Number

• Oversaw the strategy for a Brexit platform to enhance effectiveness while maintaining regulatory adherence in the face of the changing business/financial environment, requiring up-to-date knowledge of relevant issues and potential solutions.• Supervised the creation of standard operating procedures for operations/boarding teams to increase productivity. • Contributed to the formation of aggregator service, enabling merchants to accept 20+ different payment methods, such as PayPal, BitPay, and AfterPay and P2P services. • Facilitated the transition from an offshore contractor team to an in-house development team for mobile expectation.• Leveraged expertise in upgrading recertification procedure to decrease certifying time from 1 week to 24 hours per quarter, reducing the manpower of 4 FTEs.• Coordinated the launch of API for merchants to offer multiple alternative payment methods for e-commerce customers.• Built, directed, and motivated Agile development teams; reintroduced outsourced development in-house.

Tampa, Florida, United States

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

• Maintained oversight of system analyses on software programs, applications, and web services. • Bridged communications with internal departments and end-users to evaluate system efficiency and functionality. • Devised, documented, and presented actions for remediation of service/performance issues.• Identified strategies to streamline workflow, reporting to management and obtaining buy-in for system development projects.• Guided the integration of new systems, programs, and applications with business operations and services. • Executed user acceptance testing to inform the conversion of the legacy system to a new managed care software platform.• Assessed the performance of web-based customer portals and support services; generated reports reflecting performance metrics for submission to senior leadership.

Part of project team helping to convert 153 locations from VOIP to SIP Hub.Gathered pre-conversion inventory and communicated with site representatives what circuits can be disconnected for cost savings.Collaborated with site personal, vendors and engineers to ensure sites were scheduled and converted in a timely manner.Realized conversion cost savings in excess of $53,000,000 for the project life.Maintained weekly uploads of installed and disconnected circuits into inventory database.Dealt with vendors on a daily basis to insure circuit orders were properly filled.Maintained custom redirect plans for locations.Ensured that all locations were analyzed for maximum optimization after conversion.Created and maintained a database to track installations, disconnects and move orders of circuits and DID's.

Trained in SAS reporting using the GUI and CMD interfaces. Also used C++ and SQL for in-depth queries in SAS.Implemented tracking charts for projects moving from development cycle to production in both Unix and Windows using Microsoft Project and Visio.Eliminated wasted marketing materials with new forecasting methods.Forecasted over 5 million marketing mailers for the 2011 mailing cycle Standardized data dictionaries between Insights and IS groups.

Doctor'S Degree

Master Of Business Administration (Mba)

Bachelors Of Science, Management Information Systems