Jacob Lowe Email & Phone Number

Malmö, Se

Malmö, Skåne Län, Sweden

IT-technician: Daily IT support for hardware and software in Windows and MacOS environment with JIRA Confluence as service management tool.Device management, IAM and On/Off-boarding via Google Workspace/JIRASupport and maintenance of computers, networks via Meraki and Meetio/Google Workspace meeting equipmentPurchase of hardware and softwareImplementation and delivery of IT projects

Copenhagen, Denmark

IT Chapter Lead: Jyske Bank completed the acquisition of Handelsbanken Danmark. Part one of the acquisition took place in December 2022. In June 2022, work began on migrating over to Jyske Bank. In addition to tasks and areas of responsibility from my previous roles, new tasks were added such as:Decision maker and Service Desk Analyst in IT Governance and CAB meetings regarding network operation, digital workplace and systems provided by Handelsbanken during the transition period.Responsibility for collection of IT hardware (laptops, mobiles, printers)Decommissioning of servers, databases and networks.Decommissioning of local IT systems

Copenhagen, Capital, Denmark

Operationally responsible for 5 employees. In addition to the responsibilities mentioned below, the following tasks were added:Staff the department for IT support and IT operationsLead the day-to-day operation of IT infrastructureLead the department to meet short and long-term goals in IT operationsTop Operations Manager locally for the bank in DenmarkResponsibility for service customers we were in cooperation with

Copenhagen, Denmark

Employee of the IT department of Handelsbanken Danmark. Admin for IT Onboarding/OffboardingAdmin in local Windows Active Directory, IT Service Management In Topdesk/JIRAIT technician and locally responsible for laptops, mobile phones, printers, routers and switches, fixed telephony and minor hardware.Network technician at the head office and Disaster Recovery site.Admin in systems like Windows, Airwatch, Wandera, Lotus Notes, Windows Server.Project management for rollout of Smartcards, replacement of IAM systems, hardware lifecycle management and network segmentation.

Malmö, Sweden

Nightly operational responsibility. Technical IT support via phone, chat, email and social media to customers in Sweden, Great Britain, Holland and the Baltics. Both banking matters and Windows/Mac supportTechnical support for the bank's internal IT system for international colleagues.Card monitoring, fraud management, system operation monitoring were included.

Malmö, Sweden

Technical IT support via phone, chat, email and social media to customers in Sweden, Great Britain, Holland and the Baltics. Both banking matters and Windows/Mac support.

Malmö, Sverige