Jacobo Lopez Email and Phone Number

*Lead the implementation of the demand planning for the customers in CENTRAM for the first time in APO to anable them to buy product regularly out of spot opportunities*Lead export execution for 210MT of IWMP from Fonterra Australia to El Salvador *Lead export execution of 500MT of SMP from Chile (Prolesur) to Saudi Arabia*Lead expedite 300MT of Moz Dominos to Hispizza in Dominican Republic*As part of my duties when my SOM has travelled I have leader our weekly team meeting, taking action in deadlines and guiding team as require.*Lead the deployment of customer servicing for the Caribbean Food Service market from Fonterra USA to Fonterra Mexico spending two weeks in Fonterra USA learning the market and different process of 29 different customers of the region.

Lead the operation for Prolesur account with excellent outcome, taking decisions and implementing improvements in the sales order execution process, logistic process, documentation process aligning the teams involve to exceed customer expectations. During this time I worked directly with Fonterra Venezuela, Fonterra Mexico, Fonterra Philippines Branch, Fonterra (Middle East & Africa)- Dubai. as well with different stakeholders in New Zealand.

Point for all order fulfillment activities for designed customer.Liaise closely with the relevant Customer Interaction Coordinator on order status ensuring they are aware of any potential issue that may arise with a customer deliveryCreate Purchase Orders & organize ancillary services (labels & inspections)Managed exceptions (Airfreights, Returns, corrections, diversions, split orders, credits etc.)Ensure orders details comply with Letter of CeditsLiaise with Customer interaction Manager, Customer Service Development Team, Documentation Center, In-Market warehouses, Compliance auditors, Logistics, system specialists to gather or communicate information to process the order.

Follow the NZ end to end of export orders coordinating availability with planners, physical availability with packing plants and ensure vessel space with Logistic.Documentation and LC’s followGenerate invoice for payment.