Clinical Laboratory Services is a Clinical Reference Laboratory. CLS specializes in servicing Blood, Stool, Plasma, and Microbiological specimen testing for Long Term Care facilities and doctors offices across the country.- Server Administration: AIX, Windows, and Linux (Ubuntu Server).- Virtualization Support: Hyper-V, Google Cloud Platform, VMWare and Microsoft Azure.- Network Administration: IPSEC VPN, SSL VPN, Switch Stack Management, Firewall administration- Database Administration: MySQL, Microsoft SQL (MSSQL), and PostgreSQL (PGSQL).- Programming/Scripting Languages: Powershell, BASH, Java- Communications: PBX Management, VOIP, Unix Based Fax Servers.- Support: Desktop, Software, Hardware, and Mobile.-Cyber-Security and Compliance: HIPAA, SOX, and FIPS auditing. Vulnerability, Threat, and Risk management, assessment, and resolution. Extensive use of Wireshark/PCAP/TCPDump and other analysis tools.During my tenure as System Administrator:-Scripted/Automated an estimated amount $133,000 worth of labor annually.-Data Analytics and reporting for over 200 individual facilities required for Medicare auditing. This included a publication I co-authored outlining methodologies to improve the significance of antibiotic resistance reporting throughout the state (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6252759/).

As a leader in one of the top 5 grossing Office Depot OfficeMax stores in the world, a considerable amount of leadership and planning goes into day to day operationsAs the Customer Service Manager; :-Ensuring correct planogram placements for ad-set prior to store opening.-Verify deposit, safe and till funds-Verify and communicate goals with District, Store, and Department Managers-Encourage and observe selling behaviors within our store.-Review Customer Satisfaction scores daily and commend associates for exemplary behavior.-Include department supervisors and leading associates in discussions with management when relevant and applicable in order to foster an inclusive environment.By following these procedures I was able to achieve a marked list of improved metrics when on the clock:- Improved conversion by 18% In contrast to shifts when I was not the Manager on Duty.- Customer satisfaction scores up 25% in contrast to shifts when I was not the Manager on Duty.- Due to improved engagement as well as conversion; this lead to a daily total sales increase of anywhere between 6.5% and 8.5% of total sales on my shifts (In contrast to prior years).Our store, being a high traffic store, also required a considerable amount of asset protection. This was achieved with superior customer service and well trained associates.I was able to set these standards by exemplifying them in our day to day interactions with associates and customers.

Consulted and lead a team of computer engineers with the goal of improving their products. Managed hiring and occasional payroll when employees were needed to work with me. Conducted marketing research in order to acquire relevant information on the target demographic. These campaigns required the employ of many marketing agents working with my team in order to promote the product effectively. Participated in investment round promotion as well as policy establishment and enforcement.