Jacob Dickson Email & Phone Number

San Francisco Bay Area

Sydney, New South Wales, Australia

In November 2022, I moved to Sydney to aid in building a new team in Australia to achieve a business initiative to have a team of engineers to cover the APAC region. Key Achievements: By making the move to Sydney, Verkada were able to have engineers available to support our customer base 24/7.Founded team and grew region to include 6 Engineers.I was the.

London, United Kingdom

In October 2022 I was promoted to the role of Senior Engineer in the EMEA team.As a Senior Engineer, I have the following responsibilities:- Expert knowledge of the Verkada platform for Technology Resilience, Cloud Migrations and Product releases.- Working with the Verkada Product Team to continually improve the Verkada Product Line to deliver better.

London, United Kingdom

Responsible for supporting the entire Verkada product line, including all Verkada cameras, Access Control systems, Alarms, Environmental Sensors, Viewing Stations, and the Verkada Command platform where all Verkada devices are managed. Further responsibilities include implementing Verkada customer facing product documentation, new hire training and support.

London, United Kingdom

After 16 months as a network engineer, I was promoted to a Senior Engineer within the Meraki support team.The primary role of this promotion meant I was promoted to the S0/1 support team, the highest touch team within Meraki Support. This meant I was responsible for supporting Meraki's largest customers and therefore advising and troubleshooting larger.

London, United Kingdom

- Provide support for the full Cisco Meraki stack of products and technologies (MX firewall appliances/MS Switches/MR Access Points/MV Smart Cameras/MDM Systems Manager/ Meraki Dashboard).- Support provided for customer networks of all sizes.- Troubleshooting technologies include L2/L3, OSPF/BGP, Policy Based Routing, IPSEC/L2TP VPN, 802.11b/g/n/ac/ax, RF.

London, United Kingdom

During my industrial placement year at Debenhams Head Office, I gained experience in various roles contributing to several different projects, these experiences included: - Project Management: In the final months of my industrial placement year, I assumed a Junior Project Management role on Debenhams’ Warehouse Design project. During this experience, I.

Carlisle, United Kingdom

During my role as a Sales Associate at Staples, my primary role involved selling computer systems, cables and peripheral devices to a range of consumers and local businesses. As a result, it was a necessity to have good knowledge of all of the different systems and devices which we sold. Key responsibilities of the role included managing the range of.

Carlisle, United Kingdom

Role responsibilities involved serving food efficiently and to a high standard, cleaning store, abiding to food laws and regulations, stock management, customer service, processing customer orders, store finance management, and dealing with customer concerns and queries.