Jake Phillips Email & Phone Number

San Francisco Bay Area

Leading engineering, operations, and TPM for development and manufacturing of the Meta Reality Labs accessories portfolio as well as the Made for Meta third party product authorization program.

San Francisco Bay Area

- Led and grew a highly cross functional organization that designs, builds, and manages experiential merchandising, demonstration, and field sales programs that engage shoppers to drive awareness, trial, and conversion- Scope was inclusive of digital and physical surfaces, owned and third party channels, all Reality Labs product categories, globally in 23 countries

Menlo Park, California

- Joined Facebook's Building 8 team to define the strategy and lead the execution of our first party ecommerce experiences for Facebook branded hardware products- Launched the Portal from Facebook direct-to-consumer sales and marketing experience at portal.facebook.com in October 2018- Through the formation of a consolidated AR/VR org (now Reality Labs) began overseeing ecommerce experiences on Oculus.com including the launches of Oculus Go, Oculus Rift S, and Oculus Quest- Formed a small team of product managers launching new web products and experiences that drive sales through our ecommerce channels while also providing customer insights back to our other sales channel

Greater Chicago Area

• Managed a cross functional organization that is accountable for strategy and execution of activities supporting Motorola.com from demand generation through order delivery

Greater Chicago Area

• Leading a cross functional team that manages the daily operations of Motorola’s ecommerce websites including product setups, order and inventory management, and fraud operations• Daily collaboration with ecommerce product managers, developers, IT operations, supply chain, publishing, and customer support teams on resolving production issues, defining and improving consumer experiences, and overall continuous improvement

After completing the initial Moto Maker launch, focus shifted to new US partner on boarding to expand sales of Moto Maker devices to their channels• Key benefits and high level solution sell-in to project stakeholders at US carriers and retailers• Technical integration meetings with key work partners• Led integration of Moto Maker with Verizon Wireless business and IT teams• Supported Moto Maker integration with Best Buy and SprintCompleted 8 month expatriate assignment (Mar-Oct 2014) in the United Kingdom:• Launched Motorola Ecommerce sites in the UK, Germany, and France• Collaborated with IT and business teams to define a new lightweight integration model for scalable Moto Maker partner expansion• Led sell-in and technical meetings for Moto Maker integration with key European partners• Defined Ecommerce and Moto Maker end-to-end experience for European consumers• Launched Moto Maker in Germany with Phone House – Motorola’s first international partner – and in France with OrangeProduct manager on Agile Scrum team (Nov 2014 - Sept 2015)• Ownership of global Ecommerce shopping cart experience and checkout services including road map and prioritization of product backlog

Key responsibility was to drive a cross-functional, integrated schedule (impacting nearly every business unit within Motorola) from a co-located “war room” for the launch of Moto Maker – Motorola’s online design studio where consumers can personalize their Moto X • Defined internal “dogfooding” requirements and schedules for website and end-to-end user experience testing. Drove readiness for test activities, coordinated test execution, managed and tracked device and site usability issues to closure.• Managed Moto Maker prototype allocation requests, build priorities, distribution, and tracking of prototypes• Coordinated user acceptance testing of the Moto Maker IT solution between Motorola business users, Motorola IT, Flextronics business users, and Flextronics IT. Responsible as one of the primary business users for testing and signoff. • On-site pre and post- launch support at the Flextronics facility in Fort Worth, Texas including coordination of final pilot builds, closing out process gaps and issues, signoff of the build solution, and initial production builds with Motorola and Flextronics teamsAwards• Motorola BRAVO for successful launch of Moto Maker

Libertyville, Il

• Key responsibilities were to plan, manage, and execute carrier product launches from conception to post-launch • Cross functional work with several teams including product development, supply chain, software integration, marketing, packaging, and carrier account teams• Weekly reporting and presentation of product status to senior management• Managed 20+ launches (product NPI’s, software maintenance releases, and OS upgrades) across the AT&T, Verizon, US regional, and retail/ecommerce accounts• Co-developer of Motorola Go-to-Market’s Flawless Launch process to ensure the successful market launch of Motorola products. The new process established schedules of all key GTM deliverables (internal and external) for carrier approval and in-market launch as well as their cross-functional dependencies and ownership. Established formal checkpoint cadence throughout the product realization process to review status and pro-actively highlight risk areas and downstream mitigation opportunities.

Libertyville, Il

• Managed the execution of field and interoperability test activities and deliverables for Motorola mobile devices• Ownership of test process development, documentation, training, and technical support for major new software features on Motorola Android, P2K, and Linux/Java software platforms• Defined processes and test procedures to combine audio quality and call performance testing• Designed and developed tools for reporting and analyzing mobile call and throughput performanceAwards• Motorola BRAVO for test management and support of Motorola Flipout • Motorola BRAVO for test management and support of Motorola Z6w• Motorola BRAVO for tool and process improvements in analyzing large data sets for the America's strategy team

United States

• Website redesign, content management, and technical support

Terre Haute, Indiana

• Business plans for student designed engineering projects including competitive analysis, financial models, and go to market plans• Presentation of final recommendations to project owners and managers

Schaumburg, Illinois

• Touchscreen user interface design for demo of MotoDrive project to financial stateholders• Managed ESA internal website launch including site design, content organization, and technical/non-technical content management• Bench marked best in class innovative and incubator websites to create a proposal for ESA external website

• Design of Virtual DMIS programs on Coordinate Measuring Machines for automated quality inspection of machined hydraulic valves• Created work instructions and controlled documents for processes and procedures to support site ISO 9000 certification