Jacob Roncka Email & Phone Number

- Review provided documentation and determine eligibility based on investor guidelines and internal overlays. - Assess the credit risk of files based on: DTI, HTI, LTV, credit score, employment and occupancy. - Examine loan files information for risk and accuracy, including: pay stubs, tax returns, credit reports, asset statements, title and homeowners insurance policies, loan applications and appraisals. - Audit loan files for quality and identify errors based on both investor and internal guidelines to reduce loan repurchases and collaborate cross functionally to correct. - Mentor underwriters by providing coaching and reviewing files for accuracy. - Provide elite client service by answering various questions for internal and external clients within a maximum SLA of four hours.

Jenison, Mi

As the leader of my department and reporting only to the GM, I am responsible for hiring and training qualified crew along with ongoing training for all managers to ensure they are properly trained on new procedures to meet restaurant goals. I was also responsible for hitting our company targeted labor goals, crew relations, coordinated store events, and creating weekly crew schedules.

- Leveraged time management skills to work multiple positions at once to ensure efficiency for customer experience, including front drive, back drive, and register.- Provided consistent customer service and contributed to the team’s operational success. - Supervised daily operations, ensuring productivity, quality, and adherence to safety protocols.- Managed team member breaks and assisted Department Manager with assigning Crew Member Roles.

Greater Grand Rapids, Michigan Area

As a business to customer business I spoke with potential clients to discuss how our services were suitable for their needs. I met directly with homeowners to distribute product information while acquiring pertinent client information. I always maintained a professional attitude while having to act spontaneously to new adversities.