Developed publicly accessible written material for the CalSavers program, including all content for social media platforms. Planned and executed launch to start promoting program on multiple new platforms.Analyzed policy regarding and related to the CalSavers program; wrote analyses of proposed regulatory impact on program for executive staff. Drafted and analyzed regulations and policy documents and packages for passage into law.Performed research on communications content and style of similar industry participants for implementation by the CalSavers program.

Acted as an analyst for four programs within CPCFA, the California Underutilized Sites (CALReUSE) Program, the Electric Vehicle Charging Station (EVCS) Financing Program, the Small Business Assistance Program, the CARB On-Road Program, as well as the internal compliance unit for the department.Completed a wide range of work independently and with other analysts and managers while maintaining high levels of efficiency and professionalism.Maintained high levels of communication between myself and the managers of all the Programs for which I completed work.Always volunteered for projects and accepted assignments to widen my professional knowledge, skills, and abilities.Analyzed, interpreted, and processed loan applications and corresponding funding memos using computer programs, including Adobe Acrobat, Microsoft Excel, Word, PowerPoint, and Outlook, and crafted memorandums for executive staff.Worked with the internal outreach team and State Treasurer’s Office Communications department to establish a social outreach platform for the department; created content to market programs.Travelled to conferences and sites in representation of CPCFA Programs, as well as the State Treasurer’s Office, promoting the programs I was a part of and making connections to foster uptake of the programs.Participated in and led meetings with applicants, program supports, and field experts through phone, email, and in-person conversations.

Analyzed, interpreted, and processed applications to the program, funding memos, and procedure manuals on a daily basis using computer programs including SmartSheet, Adobe Acrobat, Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook. Responsible for scheduling on multiple calendars and monitoring and responding to several inboxes.Created and performed daily updates on multiple trackers and databases related to marketing materials, enrolled contractors, website updates, and enrolled loans. Made edits and additions as necessary to capture important data for analysis of program progress.Created, reviewed, revised, edited, and analyzed procedure manuals for my position, department analysts, managers, and the compliance team for the division. Analyzed current department processes to ensure that they ran efficiently and effectively.Utilized my excellent time management skills to work independently, and as part of a team, on multiple projects at once, while shifting focus to fit deadlines as necessary.Exhibited perfect attendance, punctuality, dependability, attention to detail, and communication skills when interacting with managers, co-workers, Authority staff, other State agencies, outside vendors, and consumers. Arranged meetings and coordinated with multiple groups to ensure project completeness and accuracy.Volunteered to take on special marketing, accounting, and finance-related projects to complement my academic background. Maintained loan analysis project; created and compiled charts and graphs for Mid-Point Review presentation of the pilot program. Assisted in assembling agendas for monthly board meetings.Corresponded with consumers, other agencies, and Authority staff via phone, email, webinars, video calls, and in-person presentations. Coordinated and directed webinar training for incoming contractors. Distributed paychecks and other paperwork throughout the office.

Developed exemplary customer service skills by informing and assisting both parents and students in all matters related to on-campus housing.Gained knowledge of office procedures including phone skills, copying and faxing, restocking supplies, mail sorting and delivery, and professional use of Microsoft Office, Google Drive, and Gmail.Enjoyed helping incoming students and parents feel more at ease with the process of securing on-campus housing and helping them get settled in to their new home.Able to recognize and solve potential problems or conflicts, and know when to refer conflicts to appropriate parties to solve.

Developed leadership skills by overseeing staff of 20 Guest Services Representatives; led weekly meetings, conducted one-on-one interviews with staff, and assisted in training.Learned and assisted in managerial tasks including contacting and working with coordinators for incoming conferences and billing conferences after check-out.Enjoyed utilizing my skills from previous summers to help teach and assist staff with guests and conferences.

Developed customer service and office procedure skills by working at the front desk of the residence halls; assisted with the check-in and check-out of groups.Participated in on-call rotation that oversaw the safety of the residence halls by doing security checks three times per day, as well as carrying and answering the emergency on-call phone.

Developed customer service and office procedure skills by working at the front desk of the residence halls; assisted with the check-in and check-out of groups.Participated in on-call rotation that oversaw the safety of the residence halls by doing security checks three times per day, as well as carrying and answering the emergency on-call phone.