Denise Jacobs Email & Phone Number

Falls Church, Va

Interact with clients and internal team to ensure optimal customer experience through effective management of contracts, logistics, seller relations, and buyer communications.• Inside sales: interface with clients daily to set/fulfill expectations, connect sellers to specialists, and schedule appointments • Improve processes for information management; reduce duplicate entries in database and CRM systems; develop forms for tracking and reporting• Invoice, track and report on new revenue generated by field agents• Manage online and print marketing programs including content updates via online channels and email marketing platforms, company website, and industry sites; create, place advertising• Coordinate outside services and vendors, including printers, transportation, donations• Manage special projects; collaborate on special events, including conferences, training classes, parties, and networking events• Developed plan for blogging program, including scheduling and editing content produced by in-house specialists and overseeing web team’s support • Supervised onsite crews for estate sale staging; ensured effective space utilization based on client’s needs, available resources, and purchaser experience

Falls Chuch, Va

Support the care management and “Friendly Visitor” programs, providing database, payroll and general office services. • Field inquires to determine which services best fits the caller’s needs. Follow up to establish, schedule new clients• Manage promotional products program; purchase marketing materials and products and services for corporate offices and clients • Troubleshoot scheduling, personnel, and client issues• Compile & reconcile time sheets and expense reports; track field personnel productivity• Coordinate CEU program scheduling, compliance, and reporting to accreditor• Assisted with launch of new database system, including training of staff, developing process for faster payroll and billing turnaround, and transfer of information

Vienna, Va

Developed effective systems to organize workflow, records management, time and space allocation for executive clients.

Fairfax County, Va

Supporting Academic and Music Programs for FCPS, I spearheaded numerous successful fundraising efforts, including the successful outreach to community and corporate sponsors. Recruited as Phonological Awareness Literacy Screening Intervention Teacher, supporting kindergarten students who would otherwise be left behind (Paid position).

Reston, Va

Visix produced object-oriented application development tools used globally. Reston headquarters was sole distribution center, supporting 10 offices in five countries. Promoted twice in 2 ½ years to manager, reporting directly to the CFO. Created and documented order processing procedures to support a company that grew revenues of $1.6 million to over $17 million. • Reduced turn-around time of product orders from an average of three days to same day• Created and managed annual maintenance renewal program, generating $2.2 million in 1996• Negotiated with vendors to lower production costs while maintaining quality• Developed, implemented and maintained customer and shipping databases; created new inventory management system for over 150 products; maintained price lists in five currencies• Aligned with Sales, Accounting, Engineering and Licensing departments to verify forecasts, meet revenue recognition guideline and coordinate product timelines

Clifton, Nj

Served as liaison to retail buyers and manufacturers for this national inventory service company. Hired as Staff Assistant, promoted to Executive Assistant and promoted again as assistant to President and Marketing Manager.• Administered display management and survey projects from inception to completion, including negotiating fees, hiring, scheduling, quality control, and reports• Supervised in-office and field staff • Participated in development and managed day-to-day operation of corporate database and EDI systems