Rich Jacobs Email and Phone Number
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STRATEGY, OPERATIONS & ORGANIZATIONAL LEADERI am a Strategy, Operations, and Organizational Leader with more than 20 years of streamlining operations, capturing savings, and guiding organizations to efficiently and effectively pursue strategic business goals.My background includes a series of progressive leadership roles during more than 20 years with MCI and following the 2006 acquisition, Verizon.I am particularly strong in structuring operations to attain optimal productivity and maximize utilization of all available resources. I also have experience directing high-priority initiatives from planning through execution - balancing need, scope, risk, and cost to deliver results that advance an organization’s key priorities.For example, as Managing Director, I captured multimillion-dollar savings, improved the efficiency of several business processes, grew sales leads and revenue, and elevated customer satisfaction for services generating $2B+ in revenue.Additionally, I leveraged a collaborative approach to motivate, inspire, and direct a 100+ member multi-national and cross-functional team. MY EXPERTISE INCLUDES:* Organizational Management * Operations * Business Development * Strategic Planning * Growth Strategy * Organizational Development * Organizational Restructuring * Strategic Partnerships * Program/Project Management * Process Improvement * Change Management * Quality Assurance/Quality Control * Budget Management * Resource Planning * Staff Training & Development * Cross-Functional Team Leadership
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Director, Professional ServicesFive9 Dec 2016 - PresentFort Myers, Florida, United StatesFive9 is a worldwide provider of cloud software for the enterprise contact center market. Five9 is headquartered in San Ramon, California. My team's responsibilities include Enterprise Program Management and Delivery Services. -
Managing Director, Global OperationsVerizon Enterprise Solutions Jun 2014 - Apr 2016Glen Allen, VaDirected a 100+ member international organization in the delivery of world-class service and support to 13,000+ enterprise customers generating $2B+ in annual revenue. Drove initiatives to maximize efficiency and quality across the organization. Established strategic priorities and execution plans, developed training and development plans, and created an operating framework that promoted exemplary customer service while maintaining budget discipline and internal productivity. -
Sales Engineering ManagerVerizon Business Jan 2004 - May 2014Glen Allen VaLed the efficient delivery and execution of high-level design support for enterprise business customers. Defined and implemented best-practice policies and procedures to reduce costs, support revenue growth, and better serve major customers. Managed 42-member team and strengthened communication and collaboration among sales, account management, and hands-on technical staff.- Completed Lean Six Sigma Green Belt Certification and drove a high-visibility project to improve a critical customer-facing business process, saving $1.2M annually.- Played lead role in developing Verizon’s new unified system for customer quoting, implementation, and billing, driving the introduction of a new tool to grow both internal efficiency and customer service quality.- Implemented a custom training and development plan for the organization, including classroom training as well as web-based distance learning.
Rich Jacobs Skills
Rich Jacobs Education Details
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Bachelor Of Arts (B.A.)
Frequently Asked Questions about Rich Jacobs
What company does Rich Jacobs work for?
Rich Jacobs works for Five9
What is Rich Jacobs's role at the current company?
Rich Jacobs's current role is Strategy, Operations & Organizational Leader | 20+ Years of Providing Organizational & Operational Leadership.
What is Rich Jacobs's email address?
Rich Jacobs's email address is ri****@****ess.com
What is Rich Jacobs's direct phone number?
Rich Jacobs's direct phone number is +192520*****
What schools did Rich Jacobs attend?
Rich Jacobs attended University Of Virginia, University Of Virginia.
What skills is Rich Jacobs known for?
Rich Jacobs has skills like Professional Services, Ip, Managed Services, Enterprise Software, Wan, Voip, Solution Selling, Telecommunications, Unified Communications, Sip Trunking, Cloud Computing, Sales Engineering.
Who are Rich Jacobs's colleagues?
Rich Jacobs's colleagues are R. J. (Randolph) Smith, Alfredo Balgua, Matt Lechner, Caley Moon, Dhaval Vora, Ilya Matveyev, Argel Mabulay.
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3gmail.com, aurora-il.org, auroragov.org1 +184790XXXXX
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Rich Jacobs
Category Management Executive |National Account Executive |Influential Leader & Coach |Strategic Leadership |Deliver Bottom-Line Results Through Exceptional Sales Planning, Marketing Strategies, And Business Development.Marietta, Ga
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