Jacob T. Email & Phone Number

Lakeville, Mn, Us

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

 Engaged as a Consultant to lead the vendor coordination and management of retail handheld scanner upgrade across all locations, replacing end-of-life devices Managed hardware shipments and deliveries to ensure timely delivery of scanners for nearly 1,000 locationsResponsible for asset tracking and reporting for new and legacy hardwareManaged project timelines and schedulesMonitored and responded to project-related incidents and change requests in ServiceNowMonitored and reported on managed devices in SOTI MobiControl MDM Generated daily summaries and weekly status reports

Brooklyn Park, Minnesota

Managed projects related to the implementation of:- Mobile Device Management policies- New ITSM solution- Corporate office phone and internet service upgrade- New software/patch deployment tool, and moreLed team of 3 in meetings, new process implementations, and policy decisionsAssisted in company-wide migration to O365 – SharePoint, email, OneDriveSupported the full datacenter migration from on-premises systems to AzureActive role in maintaining and reviewing support metrics with IT executive leadershipStandardized and documented processes and standard operating procedures for support staffAutomated repetitive processes using self-developed PowerShell scriptsLogged, triaged, responded to, and resolved incidents/service requests for a user base of 2,400Asset tracking and management of hardware and software lifecyclesOrdered, set up, imaged, and deployed various categories of hardware

Greater Minneapolis-St. Paul Area

Developed solutions to automate business processes and create efficient procedures.Involved in security audits relating to proprietary credit card standards (PCI DSS).In-depth business experience working with teams wishing to optimize SharePoint sites with large lists and legacy sites.

Greater Minneapolis-St. Paul Area

Assisted Jostens employees and independent sales reps with issues involving everything from Windows OS problems to Microsoft Office issues to Jostens-specific web, server, and client-side applications.Served as the administrator for our corporate instant messaging, web meeting, and conference call systems. Day-to-day responsibilities include account management, training co-workers on how to use the services, and advanced troubleshooting.Acted as Knowledge Base Administrator. I created, formatted, reviewed, and published knowledge articles submitted by analysts to ensure optimal accessibility, search-ability, and efficiency for support technicians.Assistant to corporate site administrator. Helped reimage machines, replaced hardware, provided desk-side support

Minneapolis, Mn

Assisted Jostens employees and independent sales reps with issues involving everything from Windows OS problems to Microsoft Office issues to Jostens-specific web, server, and client-side applications.

Des Moines, Iowa

Set up new and redeployed workstations, worked with host integration network, BitLocker encryption experience, system imaging from network

Shakopee, Minnesota

I performed tasks in many areas, including arranging the next day's production orders, quality control, and creating Recon block.

Bachelor'S Of Science, Psychology

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Baseball, Basketball