Jacqueline James Email and Phone Number

Providing support to the Medical Science faculty and Public Hralth Faculty with their timetabling planning and queries.

Postgraduate Teaching and Learning

Main responsibility is room and space management for the university.

• Responsible for room bookings queries and requests from students, staff and stakeholders and responding in a timely, accurate, efficient and courteous manner.• Assisting with constructing the timetable such as lecturers’ availability and programme structure by using CMIS• Manage timetable, ensuring covers and last-minute changes are done in an efficient and timely manner• Ensuring the data held in the system is accurate, robust and complete and available• Identify and resolve difficulties which arise in relations to student or staff room bookings and to anticipate and work to prevent problems which could have serious consequences• Establish and maintain a productive and supportive relationship with colleagues• Ensure compliance with Data Protection Act (1998) and Freedom of Information Act (2001) and all other rules and regulations that govern the work completed for CULC• Undertake ad hoc duties from time to time when requested

OnCampus London is a private education provider belong to Cambridge Education Group (CEG) with university partners such as Birkbeck, Royal Holloway, Goldsmith, Queen Mary, Royal Veterinary College and The Courtauld Institute of Art. In provides foundation courses to international students before progressing to either undergraduate or postgraduate courses. My role within the administrative department included:• Curriculum Management• Responsible and coordinate with the construction of timetable. Unit-E and Excel are used extensively on a daily basis to manage timetable, rooms and assessments• Provide support with registration and study requirements• Provide support with inductions• Coordinate with teaching staff relating to hours and timetable changes• Responsible for the administration and ongoing maintenance of the timetable including lesson covers and room changes• Provide training for Moodle and Turnitin• Assessments and Exams• Responsible for internal and external examinations and assessments are run smoothly and efficiently in accordance to the examination board requirements.• Responsible for the examinations and assessment process including submissions, schedules, provide training and management of invigilation, result communication and generating results and certificates• Room Management – Regular contact and maintaining good relationship with Birkbeck’s Facilities department• Attendance Management – providing attendance data to the attendance team• Preparation of accurate data and information for presentation to professional and academic bodies• Provide assistance with academic audit including QAA• Responsible with providing payroll report for sessional and full-time teaching• Responsible for individual billing for private tuitions• Provide assistance with reception support when it is required

Britannia Student Services is an accommodation provider and is also accredited by the British Council.• Responsible for booking enquiries from corporate and direct clients• Responsible for placing students/clients with host families and room allocations• Dealing with complaints from clients and hosts families• Ensuring invoices are correct and forwarded to Accounts Department in timely manner• Assisting with coordinating group requests and bookings

Elecheck is a nationwide electrical safety compliance specialist with clients in both private and public sectors.• Assisting the Commercial Manager with the day-to-day running of the department• Responsible for enquiries from clients and potential clients and contacting potential clients and suppliers• Responsible for expanding potential and current clients’ portfolio• Responsible for mailshots and database updates and organisation• Assisting with designing marketing campaigns and materials• Responsible for writing the monthly in-house newsletter• Organising seminars and presentations when required• Ensuring correct information are channelled to the correct department such as Sales and Planning

LSI is an international English language school. It provides mainly English language programmes, but also foreign languages to with programmes tailored for groups or individuals and for corporate and non-corporate clients.• Responsible for processing applications and queries. This would include programme confirmation, and issuing CAS (Confirmation of Acceptance of Studies) for both short and long term students. CLASS was used as the admissions application.• Providing support to the English Department such as preparing welcome packs• Providing secondary support to the Foreign Language department. I mainly dealt with provide French test (TEF – Test d’evalution de Francais) for immigration to Canada and admissions to French-language higher education and dealing with other language enquiries• Providing support to the School Director and Accommodation Officer• Responsible with handling finance such as tuition fees, accommodation fees, excursion payments and petty cash• Responsible for excursions and hotel bookings. Developing and maintaining good relationships with providers and agents• Other duties would include event planning and office supplies purchase.

ProQuest specialises in publishing digital and electronic information and provide its products specifically for the Education and Government sector.• Responsible for coordinating daily enquiries from international and domestic clients and sales office• Responsible for coordinating international holiday information from Sales and Marketing departments• Responsible for processing digital thesis and book-on-demand requests and enquiries• Liaising with third parties for quotes and enquiries• Responsible for recording and filing licences• Provide online database access to staff, distributors and clients for trials and various level of complimentary access• Collating information for the department and report writing for the management• Coordinate and distribute trail information for the organisation and distributors• Responsible for maintaining parts of the in-house/internal website• Providing ad hoc assistance to the Training Department