Provide strategic direction for facilities management, information technology, and retail operationsImplement and manage capital projects, renovations, maintenance issues, furniture/equipment needs.Provide expertise related to budgeting; resource allocation; space management; and revenue generationLead continuous improvement efforts including development and implementation of change management and area communication plansLead and manage special projects, as requested by the chief financial officer and academic leadershipDevelop and leverage partnerships with the Stamps School of Art and Design (who shares the building with Taubman College) as well as university stakeholders and vendors to ensure efficient and cost-effective delivery of designated services.Develop and implement performance measures, both qualitative and quantitative. This involves development of a mechanism for tracking issues, services rendered, turnaround time, satisfactory resolution, etc.Creating and generate reports for senior leadershipObtain quotes, select suppliers, negotiate contract specifications, purchase supplies and fulfill services related to office equipment, furnishings, ergonomic assessment requirements, research space requirements, and working with the Business Office for all UM procurement-related activity.Assure compliance with university regulations regarding safety programs including fire, sanitation, building security, ADA requirements, purchasing, and fixed asset and equipment inventory control.Coordinate college emergency planning, safety, and security including annual BIRT trainings, table top exercises, and communication coordination, including participating on the college/university emergency planning teamsOversight of all work orders and work requests with central services including custodial, grounds, property disposition, HVAC security, waste management, recycling, construction managements and others.

Operational lead for HR, Faculty Affairs, Clinical Operations, communications, space management. Manage and supervise administrative support staff membersManage the process in coordination with the department including MRecruit,visa coordination, faculty offers, appointments, compensation;leaves of absence, moving expenses, special stipends, and jointappointments with other schools. Responsible for management of dual-career placements; retirements and emeritus/emerita appointments.Liaison with the department and the Office of Faculty Affairs and MedicalStaff Services to manage and maintain privileging and credentialing for allproviders (MDs and PAS). Clinical operationsManage the process in coordination with the department including MRecruit,visa coordination, faculty offers, appointments, compensation;leaves of absence, moving expenses, special stipends, and jointappointments with other schools. Also responsible for management dualcareer placements; retirements and emeritus/emerita appointments.Liaison with the department and the Oceof Faculty Affairs and MedicalStaff Services to manage and maintain privileging and credentialing for allproviders (MDs and PAS). Advise division administrator on adherence torelated policies and procedures.Facilitate the clinical division’s clinical operations serving as a liaison withthe offsite ACUs and addressing faculty needsManage the patient experience dashboard and provide oversight andreporting to divisional leadership regarding template utilization andsession metricsOversee the tracking and documentation of faculty sick and vacation timeand providing reporting to divisional leadershipOversee the planning and coordination of events, including developing and managing budget, reservations, CME certifications.

Effectively developing and managing a variety of customer relationships through leadership meetings, work groups, networking and unit contacts. Use Lean concepts and strategies to quickly address numerous workflow inefficiencies, enhance campus communication, and increase organizational transparency. Coordinate work group participants and data analysis to gather feedback on inefficient processes.Partnering with leadership, including many representatives from Procurement, ITS, Sponsored Programs, Payroll, University Human Resources, Student Financials and Tax to be the voice and change champion for the University schools and colleges involving process improvements. Advise and execute strategy using data, metrics and unit feedback to create high quality, value-add administrative services.Represent campus community as a member of the Change Validation Board to support change initiatives affecting over 44,000 enrolled students and over 40,000 Faculty & Staff including all University of Michigan campuses. Analyze potential impact, cost, effort and integration of each change request to identify which projects to move forward. Collaborate with extensive customer base from 19 schools and colleges as well as Michigan Medicine to gather feedback, departmental needs, issues and trends regarding the Shared Services Center processes and services. Consistently gather and document current and future state data and utilize process mapping to create business cases to improve process flows, institute change effectively and troubleshoot issues in order to efficiently streamline day-to-day business. Also provide unit training and best practices on transactional processes as necessary to mitigate risk.

Consistently provided high-level administrative support to Director & Associate Director of Parking & Transportation Services including budgeting, tracking, human resource management, procurement, timekeeping, billing and space management. Consistently chosen by Director to participate in leadership meetings and initiatives as well as special projects such as employee satisfaction survey and emergency business continuity plan. • Developed and implemented a standardized order tracking process for procurement related expenditures for over 27,000 parking spaces located in parking structures and surface lots across campus. Managed all aspects of procurement of goods and services including request for proposals, sole source justifications, service contracts, purchase order initiation for purchases up to $100,000 and Purchasing Card reconciliation.• Provided all aspects of Human Resource coordination for approximately 30 AFSCME union staff and 15 regular employees. Effectively delivered HR support for job postings, candidate selection, employment processing, salary changes, appointment changes, funding allocations, timekeeping and payroll. Supervised temporary and permanent staff. • Assisted Associate Director in managing, monitoring and reconciling budget for approximately $50 million operating budget. Provided financial reports utilizing Business Objects and MReports to ensure proper spend and compliance with University policies and procedures. Processed Service Unit Billing (SUB) transactions according to established recharge rates. Served as travel and expense delegate and creating reports for 9 full time employees. • Coordinated all facilities related requests for buildings and structures by submitting non-general fund work requests to Plant Operations.

Provided high-level administrative support to Director of Facilities & Operations, Energy Management Engineer, Facilities Managers and Capital Projects Manager. Primary contact regarding LSA Facilities requests, inquiries, furniture procurement and building access for 80 LSA departments. • Created training documents and led training sessions for Unit Administrators utilizing CCURE system to grant building card access to faculty and staff. Primary contact for staff and faculty inquiries on access requests for all LSA managed facilities. Initiated and signed off on key requests for LSA buildings and classrooms.• Identified need to automate paper intensive reservation process for reserving LSA space. Worked closely with LSA IT to identify requirements and initiate an online reservation tool in SharePoint for the 1500 student organizations. This eliminated several unnecessary steps in the process and gave more visibility to students and staff electronically.• Requested quotes, purchased and tracked $1.3 million per year in furniture and equipment for all LSA faculty and staff via Purchasing Card, strategic supplier and MMarketsite. Managed new faculty furniture and equipment packages as well as coordination of ergonomic assessments and necessary accommodations. Liaised with ITS on phone and communications for the College during department moves and renovations. Assisted with scheduling furniture and equipment delivery and installation for nearly 80 LSA departments. Supported the college in annual Space Management Survey for LSA managed space. • Supported Human Resource functions for approximately 18 AFSCME union and regular staff by working closely with LSA HR Generalist team. Coordinated hiring process including recruiting, postings, resume tracking, scheduling, interviews and candidate selection. Processed salary changes, reclassifications and terminations for the LSA Facilities team.

• Initiated, processed, and tracked purchase orders for plumbing products on multiple projects of up to $150k• Functioned as site liaison to business, consumer, designer, and vendor for product purchases on new and remodel construction• Prepared job quotations and submittals for multiple plumbing companies to establish project budgets• Completed 1 year Manager-in-Training program• Enhanced knowledge by attending in-state and out-of-state seminars to promote products and professional image in the field• Assessed house plans for accurate dimensions and rough-in information to assist homeowners with high-end lighting, appliance, and plumbing fixture selections• Monitored shipping schedules and lead times in warehouse management system for timely and efficient project management• Consulted with top plumbing vendors including Kohler, Delta, Moen, and Grohe to design showroom displays • Managed Saturday work schedules for employees• Performed semi-annual warehouse inventories of more than 300,000 products with inside sales team• Promoted new products and services by partnering with vendors to arrange onsite “Lunch and Learns” between vendors and plumbers

• Performed banking transactions at Kalamazoo banking center.• Interacted with customers regarding loans, checking accounts, savings accounts, Money Market accounts, bank cards, and home equity loans.• Processed payments for Bank of America loans. • Handled high volumes of cash deposits for local businesses.• Attended ongoing training and webinars to keep apprised of new and existing banking laws.• Submitted Currency Transaction Reports, Monetary Instrument Logs, and Suspicious Activity Reports to avoid fraud and stay in compliance with the Bank Secrecy Act.

• Floating Customer Service Representative in three local branches. • Interacted with customers regarding loans, checking accounts, savings accounts, Money Market accounts, bank cards, and home equity loans.• Processed payments for Community Shores Bank loans.• Handled high volumes of cash deposits for local businesses.• Assisted bank Supervisor with vault balancing and cash handling.