Jacqueline Van Esch Email & Phone Number

Alberta, Canada

Tri Cities & Niagara - Ontario

As a Regional Technology Training Specialist, I support my regions in all areas of their technology. I ensure they understand the best practices as well as the most efficient way to use the software.

Waterloo, Ontario

As a core trainer for a top technology client, I take ownership to train and motivate our specialists to exceed the expectations of the client. I thrive on the diverse tasks and demanding focus of this role.

Kitchener, Canada Area

This position had a lot of autonomy. I enjoyed working with the team at CHEC to increase productivity and profit in the areas client relationships, sales, data sharing and storage, curriculum development and many other areas.

Cambridge, Ontario

• Communicated project information, resolved issues, and increased revenue with major clients (TCPL, Enbridge)
• Collaborated with senior management to maximize custom software to better meet client needs in a timely and profitable manner
• Documented, implemented and trained staff on a new claims process
• The new claims process resulted in increased documentation flow, improved departmental communication while decreasing duplication of effort and overpayment to land owners

Waterloo, Ontario, Canada

• Succeeded in exceeding sales volumes of Automotive/RV/Heavy Truck dealership software in one year, that was equal to the total sales of the last 10 years
• Documented client needs and expectations for implementation and training
• Excelled in pre call planning, resulting in efficient and effective cold calling
• Demonstrated a complex module driven software solution to clients, by streamlining information into a clear and concise presentation

Cambridge, ON

• Managed Admissions department that increased enrollment by motivating and leading the admissions team
• Project Manager for launching new CATI Website that increased traffic 10% based on Goggle Analytics
• Understood, created, documented and applied processes to ensure compliance with governing bodies and funding providers
• Established sales procedures and created marketing material to increase student enrollment and retention
• Created and Analyzed reporting in Web based CRM software and Access
• Responded to web leads, email, telephone and walk-in course inquiries in a courteous, knowledgeable manner

Successfully I gained clients by offering training and consulting services. My clients increased their profits through productivity and amended processes. My ability to network, provide solutions and build relationships provided my clients with a dependable resource.

Certificate, Developing A Course With Desire 2 Learn, 92%

This course focused on the functionality of Desire 2 Learn, Brightspace software.

Project Management

Business, Management, Marketing, And Related Support Services, Completed Several Courses

Successfully attended Wilfred Laurier to obtain credits in the Business related courses.

Teacher Trainer Of Adults, Education

Ontario Management Diploma, Management

Mos Authorized Master Instructor, Expert Level

Activities and Societies: Microsoft Office Authorized Instructor

Software Specialist Diploma, Desktop Technology