My primary functions as an Inside Sales Representative are to maintain relationships with current accounts and develop new relationships with new accounts, compose quotes for IT solutions, be a consultant for my customers to help solve their IT roadblocks, and track orders and expedite orders when needed. I also serve as a mentor, am a member of our Champions Council think-tank, and am a co-lead for our philanthropy component in our Culture Club.This position has taught me the value of relationship and solution selling, effective multi-team coordination, and accurate forecasting.For the past year, I’ve been able to measure my success by my attainment, hitting 100% blended attainment, and with the satisfaction communicated by my customers and partners by phone or email.

As a Target ACQ Scout, I increased sales by monitoring and submitting proposals on government “bid boards.” While I functioned on multiple platforms, I served as the Fedbid Lead for the team. As a whole, the team hit our revenue goal for the quarter within a month, my submissions resulted in awards for more than half of that revenue.This position introduced me to the Federal procurement process. I gained knowledge of the three largest Federal contracts and the restrictions.

As an Administrative Assistant, I oversaw the collection and distribution of mail, managed payments of up to $250K for daily deposits and reported the deposits directly to the CEO, and applied payments from patients and insurance companies to accounts.Beyond my primary functions, I was able to innovate and streamline some of the daily procedures, resulting in better time efficiency and more efficient reporting methods.

As a Lead Cashier/Customer Service Specialist, my primary functions were to train and supervise cashiers on point of sales and nightly reconciliation as well as assisting them during high volume times. Additionally, I negotiated returns and promoted customer satisfaction. I provided excellent and efficient customer service, resulting in repeat business and increased customer satisfaction.This position really taught me how to communication effectively with customers that were highly dissatisfied with the products they purchased or their experience, many time they left the store happy and returned for future projects.

As a Guardrail Systems Maintainer Supervisor, my primary responsibility was to supervise and coordinate team members according to mission objectives, system upgrades, system calibration, and training schedules as well as part take in the assistance in the testing and implementation system upgrade projects. I trained six team members on system maintenance and procedures and ensured the team maintained and monitored equipment to operate within mission critical specifications and compliance guidelines. I was also responsible and accountable for equipment in excess of $4 million. When we had visiting nontechnical higher ranking officials, I was responsible for presenting on the complex integrated system in a way that they would understand. I also served as a military liaison for five contractor support companies.This role helped me develop my leadership skills, learn how and when to delegate tasks, and improve my communication skills. I was able to work on my public speaking skills and learned some project management.

As a maintainer, my primary function was to monitor an integrated system that combined UNIX and Microsoft Server based systems. However, I was also responsible for implementing and managing a trouble ticket log utilizing my knowledge of Microsoft Excel and training my counterparts how to use it properly. I also assisted in improving the operations manual with the latest procedures and troubleshooting methods. Finally, I assisted in the implementation and integration projects for two subsystems within the entire system.This position helped me develop skills that included learning about electronics and computers down to the component level, troubleshooting computers and electronics down to the single component level, effective procedural manual writing, time management, and discipline.

This was a volunteer position that focused on the betterment of social opportunities and military installation living conditions for single soldiers. As a group, we brainstormed, planned, and coordinated fundraising and fun activity events for soldiers in the area as well as served as the voices of the soldiers when there was a complaint regarding any installation housing or services. I assisted in marketing the events to raise awareness and increase attendance. I also collaborated and networked with major corporations for monetary and product donations to improve the overall experience.My experience with BOSS taught me basic marketing, event planning, and how to advocate on the behalf of other parties.