Jacquelyn M. Email & Phone Number

Boulder, Colorado, United States

-Planned, organized and managed work of technicians to accomplish consistent work within organizational standards.-Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.-Responded to over 50 daily calls and 75 daily email requests with information about assistance and timeframes.-Monitored flow of paperwork and directed information to appropriate departments.-Facilitated communications between clients and technicians to answer questions or resolve concerns.

Boulder, Colorado

-Engaged with customers through Social Media platforms including Facebook, Twitter, and Instagram, through use of Sprinklr platform; as well as through use of LiveChat, email, and phone calls-Organized and created internal customer service website with agent resources-Created technical SOPs for new employees-Processed and coordinated fulfillment of orders for AeroGrow using individual retailer order platforms, Microsoft Dynamics Navigation system, and Excel

Denver, Colorado

-Assisted in setting up lighting and props on sets.-Collaborated with directors and camera crews to lay out filming sequences and equipment requirements. -Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.

Denver, Colorado, United States

-Teamed with other production staff to collaborate on final production products and project timelines. -Edited scripts and created storyboards-Oversaw post-production editing, special effects, music selection and performance's overall tone.-Set budgets, travel itineraries and timelines, and maintained call sheets using Excel.-Independently conceptualized timelines, storyboards and themes of video projects. Interpreted scripts to understand overall story and narrative style.-Addressed creative director's notes and prepared projects for final delivery.-Scheduled filming days and weekends, from pre-production meetings to final edits.-Managed video shoots, set teams and performers while creating work schedules and operating production equipment.-Participated in creative meetings to assist in developing ideas and defining project deadlines.

Orlando, Florida Area

-Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.-Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.-Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.-Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.=Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.-Leveraged POS system to sell tickets, passes, food and retail items.

Boulder, Colorado

-Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.-Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.-Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.