Jacquelyn Cooper Email & Phone Number

Georgetown, Tx, Us

United States

Texas, United States

Warranty Coordinator

Bartlett, Tx

Perform radio communications with operations personnel Prepare service orders and issue to line techniciansPerform administrative duties for operations manager – reports, filing, communicating with vendorsProgram turtle meters and maintain the turtle system databaseManage SCADA system of all lines on our power gridManage outages and prepare monthly outage reportSubmit tickets to DigTess for locates for underground facilitiesManage tracking of trucks using GPS system

Round Rock, Tx

Moderate IdeaStorm and Storm Room on Dell Community Forum for improper conduct, maintain productive, civil websiteMake sure users are following the Terms of Use on the siteRead all ideas and update status accordinglyRead all comments to maintain civility within the communityMaintain the IdeaStorm Outlook mailbox to answer all questions that have been sent in by usersBan users if they do not follow Terms of Use of the siteCreate accounts for employees and add them as an official spokesperson for DellContacted customers on behalf of Dell on external sites to resolve their concernsRewards and Loyalty program which recognizes customers to maintain loyalty to Dell, maintain the database of customer who have been recognized and what they have received

Round Rock, Tx

Contact customers on behalf of Michael Dell in regards to correspondence remitted by the customer, PR, Legal, Better Business Bureau, Attorney General and Consumer Protection Agency.Provide timely and efficient resolutions to submissions. Follow up with each customer and maintain a positive relationship with each customer.

Austin, Tx

Review customers daily on the Federal Registry and DDPL(Dell Denied Parties List) Monitor identified customers for unauthorized purchases and sales (i.e. Auction sites) Reduce returns of Dell product by monitoring potential unauthorized resellersMaintain a departmental mailbox for issues to be directed to for Q&AAssisted temporary employees with workload to ensure daily numbers and meet quarterly goals

Round Rock, Tx

Contact customers on behalf of Michael Dell in regards to correspondence remitted by the customer, Better Business Bureau, Attorney General and Consumer Protection Agency.Provide timely and efficient resolutions to submissions. Follow up with each customer and maintain a positive relationship with each customer.

Round Rock, Tx

Supported Resolution Representatives (ESRs and SSRs) by initiating and following up on processes required to achieve final resolution of escalated customer issues on Michael Dell’s behalf.Worked efficiently under strict time constraints and high stress environment to meet Service Level Agreement. Initiated and completed revenue adjustments, placed orders, expedites, handled exchanges and returns, processed credits, researched litigation issues for Dell Legal and ESR/SSRs, Walk to Manifests, updated and changed account information and acted as subject matter expert for Executive Support Team.Knowledge of Customer and Technical Support policy and procedure and proficient in DPS, Dellserv, DOMS, WTCS and I Trak.

Round Rock, Tx

Assisted customers with order status and tracking of order by providing most current information by communicating with other departments.Verified eligibility for refunds and exchanges.Placed order for online full system and peripheral orders, using ESMART, DOMS and LMS.