Jacquelyn Cooper

Jacquelyn Cooper Email and Phone Number

Office Administrator at Cody Pools, Inc. @ Cody Pools, Inc.
georgetown, texas, united states
Jacquelyn Cooper's Location
Georgetown, Texas, United States, United States
Jacquelyn Cooper's Contact Details

Jacquelyn Cooper personal email

n/a
About Jacquelyn Cooper

Jacquelyn Cooper is a Office Administrator at Cody Pools, Inc. at Cody Pools, Inc.. She possess expertise in salesforce.com, customer service, social media marketing, social media, vendor management and 8 more skills. Colleagues describe her as "Jackie has done a great job managing the day-to-day operations of Dell's IdeaStorm. She maintains a strong presence within the community, moderates and guides conversations back on track and into ideas and puts out fires with various members. Under the radar, Jackie also made many contributions to the Recognition and Loyalty program. She merged several databases of members previously recognized together and worked countless hours to send out thank you emails. She is an exceptional team member and always thinks about her teams projects with information she receives. Eager to learn and teach others, Jackie is a dream direct report. I look forward to any opportunity to work with her again."

Jacquelyn Cooper's Current Company Details
Cody Pools, Inc.

Cody Pools, Inc.

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Office Administrator at Cody Pools, Inc.
georgetown, texas, united states
Website:
codypools.com
Employees:
83
Jacquelyn Cooper Work Experience Details
  • Cody Pools, Inc.
    Office Administrator
    Cody Pools, Inc. May 2023 - Present
    United States
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  • Cody Pools, Inc.
    Construction Coordinator
    Cody Pools, Inc. Jan 2022 - May 2023
    Texas, United States
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  • Cody Pools, Inc.
    Warranty Coordinator
    Cody Pools, Inc. Apr 2018 - Jan 2022
    Warranty Coordinator
    View
  • Solomon Corporation
    Office Assistant
    Solomon Corporation Apr 2016 - Apr 2018
    View
  • Bartlett Electric Cooperative
    Dispatcher
    Bartlett Electric Cooperative Apr 2011 - May 2016
    Bartlett, Tx
    Perform radio communications with operations personnel Prepare service orders and issue to line techniciansPerform administrative duties for operations manager – reports, filing, communicating with vendorsProgram turtle meters and maintain the turtle system databaseManage SCADA system of all lines on our power gridManage outages and prepare monthly outage reportSubmit tickets to DigTess for locates for underground facilitiesManage tracking of trucks using GPS system
  • Dell
    Moderator/Liaison
    Dell May 2007 - Nov 2010
    Round Rock, Tx
    Moderate IdeaStorm and Storm Room on Dell Community Forum for improper conduct, maintain productive, civil websiteMake sure users are following the Terms of Use on the siteRead all ideas and update status accordinglyRead all comments to maintain civility within the communityMaintain the IdeaStorm Outlook mailbox to answer all questions that have been sent in by usersBan users if they do not follow Terms of Use of the siteCreate accounts for employees and add them as an official spokesperson for DellContacted customers on behalf of Dell on external sites to resolve their concernsRewards and Loyalty program which recognizes customers to maintain loyalty to Dell, maintain the database of customer who have been recognized and what they have received
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  • Dell
    Executive Support Representative
    Dell Sep 2006 - May 2007
    Round Rock, Tx
    Contact customers on behalf of Michael Dell in regards to correspondence remitted by the customer, PR, Legal, Better Business Bureau, Attorney General and Consumer Protection Agency.Provide timely and efficient resolutions to submissions. Follow up with each customer and maintain a positive relationship with each customer.
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  • Dell
    Export Compliance Specialist/Ahl
    Dell May 2005 - Sep 2006
    Austin, Tx
    Review customers daily on the Federal Registry and DDPL(Dell Denied Parties List) Monitor identified customers for unauthorized purchases and sales (i.e. Auction sites) Reduce returns of Dell product by monitoring potential unauthorized resellersMaintain a departmental mailbox for issues to be directed to for Q&AAssisted temporary employees with workload to ensure daily numbers and meet quarterly goals
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  • Dell
    Executive Support Representative
    Dell Feb 2004 - May 2005
    Round Rock, Tx
    Contact customers on behalf of Michael Dell in regards to correspondence remitted by the customer, Better Business Bureau, Attorney General and Consumer Protection Agency.Provide timely and efficient resolutions to submissions. Follow up with each customer and maintain a positive relationship with each customer.
    View
  • Dell
    Executive Support Operations
    Dell Jun 2002 - Feb 2004
    Round Rock, Tx
    Supported Resolution Representatives (ESRs and SSRs) by initiating and following up on processes required to achieve final resolution of escalated customer issues on Michael Dell’s behalf.Worked efficiently under strict time constraints and high stress environment to meet Service Level Agreement. Initiated and completed revenue adjustments, placed orders, expedites, handled exchanges and returns, processed credits, researched litigation issues for Dell Legal and ESR/SSRs, Walk to Manifests, updated and changed account information and acted as subject matter expert for Executive Support Team.Knowledge of Customer and Technical Support policy and procedure and proficient in DPS, Dellserv, DOMS, WTCS and I Trak.
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  • Dell
    Customer Service Representative
    Dell Oct 1999 - Jun 2002
    Round Rock, Tx
    Assisted customers with order status and tracking of order by providing most current information by communicating with other departments.Verified eligibility for refunds and exchanges.Placed order for online full system and peripheral orders, using ESMART, DOMS and LMS.
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Jacquelyn Cooper Skills

Salesforce.com Customer Service Social Media Marketing Social Media Vendor Management E Commerce Public Relations Training Community Management Management Human Resources Sales Dispatchers

Frequently Asked Questions about Jacquelyn Cooper

What company does Jacquelyn Cooper work for?

Jacquelyn Cooper works for Cody Pools, Inc.

What is Jacquelyn Cooper's role at the current company?

Jacquelyn Cooper's current role is Office Administrator at Cody Pools, Inc..

What is Jacquelyn Cooper's email address?

Jacquelyn Cooper's email address is jc****@****orp.com

What skills is Jacquelyn Cooper known for?

Jacquelyn Cooper has skills like Salesforce.com, Customer Service, Social Media Marketing, Social Media, Vendor Management, E Commerce, Public Relations, Training, Community Management, Management, Human Resources, Sales.

Who are Jacquelyn Cooper's colleagues?

Jacquelyn Cooper's colleagues are Peter Batterton, Bobby Lorance, Angel Castelan, Darrell Curts, Jonathon Pulligati, Matt Moya, Madison Anne Brannen.

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