Jacques Van Zyl Email and Phone Number

• Creating and maintaining a positive, productive working environment through leading, motivating and managing staff while allocating resources and providing expert technical advice on designs and solutions architecture.• Achieving consistently high levels of customer satisfaction through effectively managing Root Cause Analysis (RCA) and client expectations, ensuring that SLAs are maintained and proactive long-term solutions implemented. • Coordinating numerous concurrent projects in a variety of markets, encompassing project viability analysis, proposals, commercials, project implementation plans and scope of work across multiple countries.• Enhancing products and keeping up with industry standards through researching, evaluating, testing and implementing new technology across Big Data, machine learning and Internet of Things (IOT).• Investigating bugs, implementing fixes, and providing solutions to be added to development cycles.• Designing new flows for transaction switching as well as integrations with third-party APIs, producing ERD designs and optimising current implementations, through PLSQL packages, functions or procedures. • Assisting in the interview process for prospective employees.• Managing products and services, including evaluating the business and productising solutions.

• Designed, planned and implemented diverse projects such as Layby Payments, Customer Value Management (CVM), Mobile Analytics Application, and BI Data Warehouse (BI Gateway).• Managed and coordinated all aspects of design architecture and system integration.• Delivered transaction switching flow designs and implementation including creating SOAP packets, supported and designed mobile applications, and provided tool integration. • Provided comprehensive onsite training and support as well as second line application support on a 24/7 monthly basis for all systems, covering after-hours emergencies.• Maintained and managed positive, collaborative client relationships, communicating proactively to ensure that clients were kept up to date with current issues and long-term solutions.

• Delivered architecture designs, implemented projects, and provided comprehensive application support including onsite training and technical advice.• Designed a B2C payments model that enabled third-party businesses to connect to a mobile money platform for receiving payments and transaction status alerts.• Implemented hardware and tape replacements in data centres for SAN storage and application servers. • Provided architecture design for ETL (Extract transform and load) streams and data warehousing.• Gained experience across reporting, data investigations, revenue assurance, fraud-based alerting and application support.

IT support, technician

Testing, Troubleshooting, support, sales and dealing with clients.