John Cuozzo Email & Phone Number

Wells, ME, US

Improving customer technical documentation to support critical client needs.

South Portland, ME

As an Instructor Specialist and flotilla Staff Officer, responsible to train, schedule, and coordinate over 20 Vessel Exam team members to perform Vessel Safety Checks and promote Recreational Boating Safety with boaters at over 14 local marinas, boat clubs, yacht clubs, and, in coordination with the Maine Warden Service, at large area lakes. As Division.

Boston, MA & Remote From Belfast, ME

For leading Investment services firm's Managerial Finance organization, analyzed and documented BMC Control-M workflow automation and Oracle Business Information (OBI) data flow processes in conjunction with client's Data Hub to provide unified documentation to support business and technical support groups' system troubleshooting and employee training.

Wilmington, MA & Remote From Belfast, ME

Analyzed user documentation needs, identifying product user information requirements and creating FrameMaker 2015 templates to facilitate future creation of documentation set.

Cambridge, MA

Provided leading global high tech client with expert work flow analysis, developing and documenting procedures to streamline, upgrade and implement global procurement process for Oracle ERP R12 conversion for the Procure-to-Pay organization within the Supply Chain.

Remote From Belfast, ME

Provided expert analysis, writing, and editing solutions to client for health care technical, business, and proposal needs.

Wayland, MA

Hired for multiple contracts. Created and updated medical laser system Operator's Manual and facilitated localization of a second medical laser system Operator's Manual. Assisted Clinical Support team to analyze and create Clinical In-Service/Companion Manuals for two medical laser systems.

Wayland, Massachusetts

Analyzed, revised and upgraded medical laser system GentleLASE PRO Operator’s Manual.

Needham, MA

Edited several dozen U.S. Air Force technical orders (manuals) to ensure completeness, clarity, and structural integrity to meet military specifications and standards, ultimately converting these from MS-Word to Arbortext SGML. Mentored Subject Matter Experts in use of Microsoft Word 2010. (Temporary position.)

Wakefield, MA

Provided AIS Media web solutions and managed services to B2C and B2B enterprises and non-profit organizations to harness the viral power of the Internet, generating and converting increased leads, driving revenues, maintaining/cutting expenses and increasing organizational productivity. Certified eBusiness Solutions Provider, partnered with AIS Media’s.

South Boston, Massachusetts

For variety of in-house manufacturing systems, captured technician and supervisor expert knowledge to create 500 pages of manufacturing systems step-by-step maintenance and repair procedures, including digital photography.

MA: Arlington, Wilmington, Bedford

Analyzed, planned, developed, and maintained customer documentation for several laser systems. Edited source writings from subject matter experts and manuals written by writing team. Hired permanent and contract writing team; led, coached, and supervised writers during transition from traditional FrameMaker to competitor's SGML/XML. For most recent 5½.

Financial Services: Analyzed and documented Private Asset Management system; Documented Trust Accounting Product Reference, Tax, and Report Guides; Investment Remote Access User’s Guide; Converted documentation from Series II to Trustware II for Trust Accounting, Personal Accounting, and Pension Payment/Reporting products.Medical: For major medical.

Waltham, MA

For mechanical CAD vendor, using Framemaker and UNIX utilities, tagged for on-line documentation and for hard copy, restructured and maintained core application Part Modeling User’s Guide, Assembly Modeling User’s Guide, and Fundamentals manual. Maintained related training guides, edited and coordinated release notes, and assisted junior writers.

Various

Federal/state RFP Proposal Development - Health Care and U.S. Postal Service: As proposal team member, developed proposals in CO, GA, KY, MA, NY, VA and WI.

Technical Sales Support: For software vendor, wrote major account proposals, pre-sales site evaluations, analyzed system requirements, pre-qualified prospects, coordinated technical staff for benchmarks/demos, problem account recovery operations, & cut sell cycle by 25-50%. Wrote demo text file format translation programs.Market Research: Supervised staff.

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