I recently completed an intensive IT program, earning the Google IT Support Professional certificate, driven by my passion for technology and problem-solving. Over five years, my experience in healthcare and customer-centric roles has sharpened skills in problem-solving, critical thinking, and communication.My technical competencies include troubleshooting, working with ticketing systems, user training and support, operating systems installation, software installation and configuration, and providing top-notch customer service. I'm proficient in Windows and Linux operating systems, domain name system (DNS), networking, system administration, and communication.My Google IT Support Professional certificate encompasses troubleshooting, customer support, networking, operating systems, systems administration, and security, comparable to the CompTIA A+ certification. I've also undertaken hands-on coursework in Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts. My background as a Registered Behavior Technician has instilled essential teamwork and communication abilities, making me well-prepared for success in the dynamic field of IT support.
