Jada Xu Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

• Serving as a PitchBook Platform and Excel Plugin expert by providing 1000+ high-quality support interactions to customers via email, chats, and calls on navigating the Platform and Plugin, utilizing them to build complex searches to source relevant financial data, locating accurate information points across PIRG reports, performing administrative duties, and troubleshooting to enable stakeholders of various capital backgrounds in becoming stronger market participants. Culminated in a Customer Satisfaction Score of 92.• Leveraging deep financial and private market knowledge to provide strategic guidance between clients and internal teams (Customer Success, Tier 2/3 Support, and PIRG) in scoping out 60+ time-sensitive custom projects which transforms raw PitchBook data into tables and graphs that provision customers with the acumen they need to win.

Seattle, Washington, United States

• Gathered and structured 600K+ rows of survey data with Excel from NPS, CSAT, and 8 additional types of surveys measuring customer satisfaction before conducting preliminary analysis on trends in user behavior and change in sentiment over time.• Contributed to collateral development on the Customer Insights team. Transcribed interviews for case studies and utilized InDesign and Illustrator to create 2 logo sheets and 67 customer quote cards on a newly designed HighSpot webpage to provide the Sales team with supplementary materials to enhance conversations with prospective clients.• Maintained the customer evidence resource hub on HighSpot. Audited 45 case studies, 46 logo sheets, and 32 company website pages with Salesforce to ensure that content is up to date. Identified replacement logos and quotes from the Voice of Customer library and worked with Design and Web teams to amend outdated information. • Sorted 2500+ emails from the Customer Support inbox to source 1000+ email leads for customer renewals and seat fills. Partnered with the Sales Enablement team and the Customer Success Director to plan for communicating findings to Sales and CS teams via email rollout.

Seattle, Washington, United States

• Led and mentored a team of 5 to present a local truffle store with advice on marketing strategy in the form of a 60-minute final presentation. Contents include market research, SEO practices, social media strategy, and a custom-made website and email newsletter.• Collaborated with client through weekly meetings to identify issues and needs.

Seattle, Washington, United States

• Joined a team of 4 to create and implement strategies to increase user engagement on community platform, such as establishing a welcome activity and a gamification system.• Utilized Google Analytics and Excel to organize, analyze, and present data such as surveys, user activity, and retention rates to generate ideas for attracting new community members.• Designed 8 graphics on Canva and drafted 15 pieces of written content including emails, blogs, articles, and promotional material.

Seattle, Washington, United States

• Worked with a team of 6 as consultants for a local dance studio and ceramics store.• Collaborated with client through weekly meetings to identify issues and needs.• Presented client with advice on marketing strategy, including outreach, social media, brand strategy, and competitor analysis.• Prepared an in-depth Instagram and Facebook audit, created a visual brand guideline and a content calendar, and illustrated 9 pieces of example social media content using Canva for client to upgrade their social platforms.• Designed 4 promotional flyers and presented client with discount and merchandise plans while connecting them to local schools and product suppliers to improve their outreach program.

Shanghai, China

• Utilized LinkedIn and Liepin to identify qualified candidates for client companies.• Contacted 60-80 candidates a day through phone, email, LinkedIn, Liepin, and WeChat to gauge interest and answer questions.• Translated, revised, and edited co-workers’ emails and documents from Chinese to English.

Bachelor Of Arts, Marketing, Information Systems, 3.68

Activities and Societies: American Marketing Association, Asian American Christian Fellowship, Husky Badminton Club

High School, Statistics, 3.79

Activities and Societies: Creative Writing Club, Knowing God Youth Group, Thanksgiving English Fellowship, badminton Team