Jade Gibbs Email and Phone Number

Processes background checks according to FCRA standards, trains other associates, provides leadership support when needed, answers questions throughout the day from other associates. Managed multiple concurrent projects while ensuring high quality standards were met. Exhibites excellent problem-solving skills by finding creative solutions to challenging issues. Compiled information from multiple sources into an unified database.

Participated in regular meetings with senior leadership team members to discuss ongoing projects and initiatives related to patient safety.Checked vital signs and recorded intake information to monitor patient stability. Monitored daily operations within the department ensuring adherence to established protocols and guidelines. Ensured that all necessary documents were completed accurately and submitted on time.

Processed customer adjustments to maintain financial accounts. Met daily customer service quotas with a focus on quality. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Handled customer complaints and inquiries in a courteous and efficient manner.Logged details of customer service calls in computer system following correct protocols. Built sustainable relationships and trust with customer accounts using open and interactive communication.

Updated human resources documents regarding secondary employment. Participated in training and events utilizing common tools deployed across initiative. Analyzed employment-related data and prepared required reports. Scheduling off-duty assignments to officers for clients. Runs salesforce page and ODISS system, provides helpdesk IT support to law enforcement officers. Produces accounts receivable and payable reports for clients and accepts and processes payments within the City of Jacksonville financial accounts system.

Operational assistance during hurricane season, missing persons, and natural disasters. Tracking daily time and entering time for officers, and employees who work disasters. Approving and editing reports written by officers for incidents.

Responds to critical incidents such as homicides, serious traffic accidents, inmate related deaths, etc. Provides therapeutic support and develops interpersonal relationships with law enforcement officers, and employees within the organization and surrounding counties and jurisdictions.

Civilian Peer Achievement Board Member

Planning, analyzing, time management, conducting training for police officers and other units, sealing and expungement of criminal records, process development, and project management. Reviews, redacts and edits video/audio for various units of the Jacksonville Sheriff's Office. Enters, scans, and attaches records requests and associated documents in one central location for tracking and accountability. Coordinates and prepares public record requests from attorneys, other law enforcement agencies, insurance companies, State Attorney's Office, inmate public records request and subpoena requests. Responds to inquiries and complaints from the general public and interprets and explains departmental policies and procedures to customers. Files and retrieves various types of documents. Operates standard office equipment such as a personal computer, copier, telephone, utilizing word processing, video editing and PDF editing software. Maintains confidentiality of records and other sensitive information.

Identification, booking, assisting other agencies such as out of county, state and locally, confirming hit confirmations via NCIC/FCIC, confirming local warrants via radio and telephone, assisting police and correctional officers, sending teletypes to surrounding agencies and out of state agencies. Entering, locating, and removing missing persons, stolen guns, stolen articles, and stolen automobiles and boat/vessels. Sending out BOLO's via MDC to officer's locally. Operates standard office equipment such as a personal computer, copier, telephone. Retrieving records and maintaining confidentiality of records and other sensitive information.