Successfully manages multiple projects to execution, while adhering and exceeding company deadlines, budget, and performance metrics.Performs comprehensive analysis of business financials to ensure the team can make well informed decisions through forecasting reporting.Conducts research and collect data to create business estimates to make well informed decisions to improve metrics, including transitioning $3.5M location to $5M location.Fosters employee and customer relationships through advising and coaching behaviors to achieve optimal performance and results.Responsible for all administrative duties including: networking, recruiting, coordinating interviews, and on-boarding top talent within the district.Manages financial aspects of the business including: budget, management, and financial reporting including scheduling and payroll for 40+ employees.Actively listens to client/customer and analyzes the problem to offer prompt resolutions to reduce conflict internally and externally to sustain customer loyalty and business.Actively listens to client/customer and analyses the problem to offer prompt resolutions to provide the highest level of customer satisfaction.

Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to enhance productivity and enhance staff morale.Cultivated strong business and staff relationships to increase awareness and engagementPromoted to District Trainer within first 6 months with company through creating strategic and influential training programs to drive sales.Created individual development plans (IDP) for general managers, assistant managers, and supervisors within the district.Enhanced operational performance by developing effective business strategies, systems and procedures.