Jade Thomas Email and Phone Number

• Adhere to routing guides and SOP• Investigate VOC (Voice of Customer) inquires• Provide information to internal/external customers via email and phone• Manage orders and internal transfers via SCALE WMS• Wave, edit, and track orders• Print packing lists, commercial invoices, bill of ladings, and international documents• Create specialty labels • Investigate/re-ship returned product using Return Authorizations• Retain knowledge of international customs regulations• Input orders onto various portals for routing/processing• Communicate with carriers and freight forwarders to schedule shipments• Send/request ASN (Advanced Ship Notice)• Support other departments as needed

Monitored Receiving gateChecked in delivery drivers• Received and inspected incoming shipments• Reported discrepancies and damages• Systematically moved inventory to locations• Unloaded delivery vehicles by hand, pallet jack, and forklift• Corrected inventory barcodes and serial numbers• Entered dimensions for new products• Worked with VAS department to process returns• Maintained record off all returned merchandise via NetSuite• Stored paperwork for all received shipments

• Oversaw team of 4-5• Trained new hires• Coached team when expectations not met• Assisted in SOP writing• Logged trailers on paper and Excel to ensure DOMO updated daily• Stepped in as Shipping Clerk when needed to locate lost orders• Located back orders for Outbound team• Scheduled pickups/filed claims with carriers• Recorded errors on RMAs via Excel; reported to Customer Service/Accounting via Outlook

• Unloaded trailers using forklift• Signed, audited, and maintained BOLs• Utilize NetSuite/Deposco to receive returns against Return Merchandise Authorization• Exceeded metrics by receiving an average of 20 returns/hour• Distributed mail to other departments• Sorted returns onto pallets by hand, pallet jack, and forklift for transport to next area• Retained knowledge of inventory and parts

• Received positive feedback via customer satisfaction surveys• Met daily/monthly quotas• Up-sold products based on customer's interests• Handled daily heavy flow of emails• Utilized carrier websites to track orders• Set up replacements for damaged/missing products/parts• Requested part be created in system when applicable• Retained knowledge of product lines• Read part diagrams/manuals

• Promoted from Part-Time Under to Part-Time Over Athlete• Voted MVP for the months of Feb 2017, Sept 2017, and Feb 2018• Received incentives for positive customer surveys• Participated in Rookie Camp to train new Athletes• Checked guests' ID to ensure on store list(s) before entering• Managed store lists by adding/removing guests via Nike internal software, Excel, and paper• Created flyers for in-store events• Answered multi-line telephone• Recommend products/services aligned with customers’ needs• Suggested alternatives for out of stock items• Operated register/MPOS system to complete purchases, returns, and set up accounts• Utilized MPOS device to check inventory, back stock, audit, and replenished product• Helped with physical inventory counts• Built displays/dressed mannequin• Maintained Shipping/Receiving area• Replenished floor from Shipping/Receiving stock

• Promoted from call-in Tier 1 Advisor• Assisted Advisors with escalated issues between shifts• Received incentives for meeting metrics• Assisted 3 customers simultaneously via chat• Used screen sharing software• Maintained quiet home office environment• Utilized software/product knowledge and search optimization to research issues• Scheduled appointments, provided payment options, and submitted orders• Researched service, shipping, and payment information for specific regions• Created rapport via phone and chat

• Instructed kindergarten class of 23 at Klondike Preparatory Academy• Created teaching plans• Fostered a classroom environment conducive to learning

• Worked independently as over night associate• Received permit to sell lottery, tobacco, and alcohol• Received incentives for meeting sales goals• Processed gasoline deliveries• Changed gas prices at scheduled times• Counted register at start and close of shift• Maintained store and lot appearance• Restocked products• Prepared hot food items throughout shift• Counted/recorded inventory nightly• Audited AM/PM shift counts to ensure accuracy

• Packed/loaded equipment at The Orpheum and Cook Convention Center

• Managed cash register• Stocked shelves• Maintained store and lot appearance• Monitored customer activity• Unloaded delivery trucks by hand and pallet jack