Jade Pearson

Jade Pearson Email and Phone Number

Customer Relationship Advocate @ Fidelity Investments
boston, massachusetts, united states
Jade Pearson's Location
Salt Lake City, Utah, United States, United States
Jade Pearson's Contact Details

Jade Pearson work email

Jade Pearson personal email

n/a
About Jade Pearson

Working for 6+ years in customer service, I have seen tremendous growth in my ability to provide the best customer service experience possible, with clear and concise communication, conflict resolutions, and my ability to work under pressure. My skills include project management, time management, and being self-motivated while also being able to work in a team setting. I am seeking to grow within a company that can utilize my current skills while offering me the opportunity to improve and learn new skills. I am a very personable individual who seeks to excel at all tasks and/or projects assigned. I have the unique ability to think outside the box when it involves process improvement and have the ability to think under pressure and diffuse conflict. I am articulate, energetic, and results-oriented with exemplarypassion for developing relationships, cultivating partnerships, and growingbusinesses.

Jade Pearson's Current Company Details
Fidelity Investments

Fidelity Investments

View
Customer Relationship Advocate
boston, massachusetts, united states
Website:
fidelity.com
Employees:
52767
Jade Pearson Work Experience Details
  • Fidelity Investments
    Customer Relationship Advocate
    Fidelity Investments Oct 2023 - Present
    Salt Lake City, Utah, United States
  • Hagerty
    Automotive Enthusiast Advisor
    Hagerty Mar 2023 - Oct 2023
    Salt Lake City, Utah, United States
  • Marcus By Goldman Sachs
    Performance Coach
    Marcus By Goldman Sachs Nov 2021 - Jan 2023
    Draper, Utah, United States
    Reported repeated issues to supervisors and otherdepartments, collaborating to identify issue roots andrectify problems. Communicated with savings specialists aboutquality issues. Participated in team meetings to discuss progress andresults, providing ideas and suggestions forimprovement. Mentored and coached savings specialists on QA topicsand strategies. Adhered to standardized software quality assurancebest practices, policies, and processes.
  • Marcus By Goldman Sachs
    Performance Coach
    Marcus By Goldman Sachs Jul 2020 - Jan 2023
    Draper, Utah, United States
    Savings Specialist via Chat, Performance Coach/Quality Assurance
  • Goldman Sachs
    Savings Specialist
    Goldman Sachs Jul 2020 - Dec 2021
    Draper, Utah, United States
    Assist Marcus Deposits customers with their banking needs via chat. Occasionally assisting with the Help Line Queue to answer any questions Savings Specialists have to better assist customers.
  • 24-7 Intouch
    Customer Service Representative 2
    24-7 Intouch Jan 2019 - Dec 2019
    Salt Lake City, Utah, United States
    Assist and mentor customer service agents by providing positive feedback and coaching opportunities, handle escalated client concerns and provide immediate resolution, processing of fraudulent claims. Project management (gather and analyze data) related to individual and collaborative group projects geared towards process improvement.
  • Netflix Customer Service
    Customer Service Representative 2
    Netflix Customer Service Mar 2015 - Jan 2019
    Salt Lake City, Utah, United States
    Assist and mentor customer service agents by providing positive feedback and coaching opportunities, handle escalated client concerns and provide immediate resolution, processing of fraudulent claims. Project management (gather and analyze data) related to individual and collaborative group projects geared towards process improvement.
  • Netflix Customer Service
    Customer Service Representative
    Netflix Customer Service Mar 2015 - Feb 2016
    Performed with high integrity as the first line of contact in an online chat program. Provided resolution to client issues involving logins, passwords, account settings, potential account fraud, etc. Received ongoing supervisor acknowledgement for providing exemplary customer service to Netflix clients throughout the world. Received top performer award. Netflix client posted our chat conversation on Reddit as an example of Netflix’s outstanding customer service.

Jade Pearson Education Details

  • Northridge High School
    Northridge High School
    Psychology

Frequently Asked Questions about Jade Pearson

What company does Jade Pearson work for?

Jade Pearson works for Fidelity Investments

What is Jade Pearson's role at the current company?

Jade Pearson's current role is Customer Relationship Advocate.

What is Jade Pearson's email address?

Jade Pearson's email address is jp****@****rty.com

What schools did Jade Pearson attend?

Jade Pearson attended Northridge High School.

Who are Jade Pearson's colleagues?

Jade Pearson's colleagues are Kristen Linsky, Benjamin Beckman, Crosby Bain, Brian Boston, Shailesh Vyas, Daisy Paulsen, Mba, Prasanth Rk.

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