Jae Bailey Email & Phone Number

Buffalo, New York, United States

Answered inbound calls, conducted outgoing cold calls and emails to facilitate customer service.Ability to work autonomously and at times, under high stress situations related to psychiatric crisis calls. Took on more responsibilities beyond descript job duties.Developed strong customer relationships to encourage repeat business.Exceptional interpersonal and rapport building skills – well developed listening skills, patience, and empathy.Ability to manage time and organize work flow to ensure all call situations are handled efficiently and timelyDe-escalated problematic customer concerns, maintaining calm, friendly demeanor.Trained new staff.Learned excellent phone manner.General knowledge of behavioral health overall and general needs of the public as it relates to mental health and substance use.Learned strong data entry skills.Became a Counselors Assistant after 1 year on the job.

Cheektowaga, New York, United States

Operated cash register, collected payments and provided accurate change.Processed all sales transactions at an average of 35 items/minute to prevent long customer wait times. Learned roles of other departments to provide coverage and keep store operational.Trained new team members in cash register operation, stock procedures and customer service. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

New York, New York, United States

Maintained consistency in quality when preparing identical dishes every day.Set up and performed initial prep work for food items.Helped train new employees.Kept stations stocked and ready for use to maximize productivity.Preformed effectively and efficiently in a high volume restaurantWorked at a variety of stations such as online orders, delivery and in house orders.

New York City Metropolitan Area

Memorized official and off-menu preparations to serve all customer beverage desires. Listened to customer desires and needs to recommend optimal products.Trained new team membersStocked position area to ensure a clean, efficient work day.Maintained productivity during high volume hours.

Lockport, New York, United States

Hired for night and kitchen shifts which included:Completing lists of tasks/chores to effectively operate and close down for the next day. Checking in/paying out delivery orders.Take customers orders and prepared food to company specifications. Maintained visually appealing and effective displays for the entire store.

Lockport, New York, United States

Opened and closed the store, which included counting cash drawers and making bank deposits. Educated customers on product and service offerings.Built and maintained effective relationships with peers and upper management so well I was given position of general manager at age 17.Job includes: inventory and ordering, prepping food, cleaning and stocking the store, customer service, cash register POS operation.

Certification, Graphic Communications

Activities and Societies: Leadership club After School helpAttended trade school at Orleans/Niagara BOCES for 2 years. Graduated.

High School Diploma, General Studies