- Currently working with GlobalStep as Sr. Process trainer.- Created content for game testing and software testing.- Conducted new hire training sessions for game and software testing.- Conducted specialized sessions related to projects for leads/managers.- Created SOP’s for training, hiring and upskilling.- Assisted in hiring for new hire trainees and lateral positions.- Performed Skill gap analysis for the existing employees.

- Worked in Fare portal Pvt Ltd. as Sales trainer (April, 2018- February,2022).- Worked on monthly conversion and revenue generation projects.- Handled hire training for 10 batches.- Handled On the job training for 20 batches.- Created content for E-learning.

Handling backend operations for a travel company, handling escalations, mentor new hires. Managing team in absence of managers

Handled Customer calls for cancellation and retain them. Major emphasis on customer satisfaction and NPS

- Worked as an Associate (Operations) in WNS Global Services (Dec, 2010-Mar 2012).- Worked as a Senior Associate (Operations) in WNS Global Services (Apr,2012-Jun,2014)- Worked as Lead Associate (Operations) in WNS Global Services (Jul-2014 to Jan, 2015).- Worked as a Lead Associate (Training) in WNS Global Services (Feb,2015- March 2016)- Mentored new floor associates within the team as a Sr. Associate.- Handled CMS and assisted WFM in reports as a Lead… Show more - Worked as an Associate (Operations) in WNS Global Services (Dec, 2010-Mar 2012).- Worked as a Senior Associate (Operations) in WNS Global Services (Apr,2012-Jun,2014)- Worked as Lead Associate (Operations) in WNS Global Services (Jul-2014 to Jan, 2015).- Worked as a Lead Associate (Training) in WNS Global Services (Feb,2015- March 2016)- Mentored new floor associates within the team as a Sr. Associate.- Handled CMS and assisted WFM in reports as a Lead Associate.- Conducted refreshers for On-floor associates.- Conducted Pre-process training for new hire batches as a Lead Associate (Training).- Conducted Process training for new hire batches as a Lead Associate (Training).- Made help aids for the on-floor associates.- Created 40 E-learning modules on Adobe Captivate to reduce the process training span and implement self learning for floor associates. Show less