Jaime Roberts Email and Phone Number

■ Managed the daily operations of a weekly community newspaper and website with revenues of $1 Million and 14 employees. ■ Led revenue production and circulation growth while overseeing a top-quality editorial product.■ Provided daily leadership and guidance to all employees, including the Managing Editor, Production Manager, Sales Executives, and Marketing Manager.■ Managed all aspects of newspaper operations, including profit and loss reports, budget development, and long-term… Show more ■ Managed the daily operations of a weekly community newspaper and website with revenues of $1 Million and 14 employees. ■ Led revenue production and circulation growth while overseeing a top-quality editorial product.■ Provided daily leadership and guidance to all employees, including the Managing Editor, Production Manager, Sales Executives, and Marketing Manager.■ Managed all aspects of newspaper operations, including profit and loss reports, budget development, and long-term strategic goals and planning.Key Accomplishments■ Revamped the newspaper’s website and increased subscribers from 4,000 to more than 10,000.■ Won several national and local online awards. Sold the paper in July 2016. Show less

■ Managed the daily operations of a $44 Million, 353-acre retirement community featuring independent living, assisted living, and skilled nursing care housing units. ■ Developed and implemented short- and long-term strategic goals focused on customer service and quality healthcare outcomes for residents.■ Supervised and evaluated 8 members of the management team; led a weekly leadership meeting to discuss performance targets and objectives, and provided feedback on reaching… Show more ■ Managed the daily operations of a $44 Million, 353-acre retirement community featuring independent living, assisted living, and skilled nursing care housing units. ■ Developed and implemented short- and long-term strategic goals focused on customer service and quality healthcare outcomes for residents.■ Supervised and evaluated 8 members of the management team; led a weekly leadership meeting to discuss performance targets and objectives, and provided feedback on reaching personal and organizational goals.■ Developed and oversaw the department budgets.■ Prepared and presented reports and recommendations to the Board of Directors and the senior management team regarding operations, programs, and services; advised the board and senior staff on any board decisions.■ Created and effectively communicated campus vision plans and new initiatives, including the research-based Masterpiece Living approach to successful aging, and a new healthy dining plan.■ Oversaw compliance with all company customer service standards.Key Accomplishments■ Led the effort to become Medicare certified and licensed upon opening the health center. This established the company as a premier place for rehabilitation and significantly increased the number of potential clients.■ Became a Certified Predictive Index Preceptor, allowing for review of employees’ personality profiles to help them better achieve their goals; created a human capital plan utilizing this knowledge.■ Created a mentorship program to assist employees in becoming licensed nursing home administrators; worked with Human Resources to implement the program company-wide.■ Participated in the property’s $45 Million tax-exempt bond refinancing during the 2008 financial crisis.■ Led a marketing effort to sell additional apartments during the 2008 real estate downturn; by 2011, all apartments had been sold and some departments had waiting lists. Show less

■ Managed the daily operations of a $20 Million, 150-bed skilled nursing facility with 130 employees. Brought in to turn the facility around after a series of negative surveys.■ Developed and controlled budgets, managed organizational profits/losses, and handled expenditures while enforcing compliance with company goals and healthcare standards.■ Created innovative marketing strategies and cultivated key partnerships with local hospitals to re-establish the facility in the senior… Show more ■ Managed the daily operations of a $20 Million, 150-bed skilled nursing facility with 130 employees. Brought in to turn the facility around after a series of negative surveys.■ Developed and controlled budgets, managed organizational profits/losses, and handled expenditures while enforcing compliance with company goals and healthcare standards.■ Created innovative marketing strategies and cultivated key partnerships with local hospitals to re-establish the facility in the senior healthcare market, increase occupancy, and improve the Medicare census.Key Accomplishments■ Successfully achieved a census goal of 95% occupancy, the first time the 16-year old facility reached that goal.■ Implemented a new accounts receivable program to collect money owed to the facility; won multiple company awards for outstanding collections and budget control.■ Implemented an Employee Retention Program that created a positive work environment, reduced hiring costs, and decreased turnover rates. Show less